Burswood Care Gwen Hardie Lodge

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ResidentialBurswood Care Pty LtdSite ARCH-05050Service burswood care pty ltd::burswood care gwen hardie lodge::emu point::6330

Overview

Care typeResidential
Operational places58
RegionAlbany (SA2)

Location

Albany (SA2)

67 Mermaid Avenue, EMU POINT, WA, 6330

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 4Feb 2024 — 4May 2024 — 3Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures2
Residents' experience4
Staffing5
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645245
Feb 202645344
Oct 202544144
Aug 202544344
May 202544344
Jan 202544343
Nov 202444344
Jul 202444344
May 202434143
Feb 202444244
Dec 202344244
Aug 202333333
May 202333433

Compliance findings

15 recorded

DateTypeRequirementSeverityFindingStatus
17 June 2024Site AuditOrganisational governance NotCompliant
17 June 2024Site AuditConsumer dignity and choiceCompliant
17 June 2024Site AuditOngoing assessment and planning with consumersCompliant
17 June 2024Site AuditPersonal care and clinical careCompliant
17 June 2024Site AuditServices and supports for daily livingCompliant
17 June 2024Site AuditOrganisation’s service environmentCompliant
17 June 2024Site AuditFeedback and complaintsCompliant
17 June 2024Site AuditHuman resourcesCompliant
12 Dec 2022Assessment Contact - SiteOngoing assessment and planning with consumersNot applicable
12 Dec 2022Assessment Contact - SitePersonal care and clinical careNot applicable
12 Dec 2022Assessment Contact - SiteOrganisation’s service environmentNot applicable
12 Dec 2022Assessment Contact - SiteFeedback and complaintsNot applicable
12 Dec 2022Assessment Contact - SiteHuman resourcesNot applicable
12 Dec 2022Assessment Contact - SiteOrganisational governanceNot applicable
12 Dec 2022Assessment Contact - SiteConsumer dignity and choiceNot applicable

Accreditation & assessment timeline

16 events

  1. Assessment contact Performance Report

    An assessment contact was conducted with this service on 04/09/2024 to 04/09/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  2. Accreditation decision

    Following a site audit conducted on 07 May 2024 to 09 May 2024, the Commission made a decision on 17 June 2024 to re-accredit this service. The period of accreditation of the service will expire on 24 August 2027.

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  3. Site Audit

    Prepared by Katherine Richards

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  4. Site audit Performance Report

    A site audit was conducted with this service on 07/05/2024 to 09/05/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  5. Assessment Contact - Site

    Prepared by J Renna

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  6. Assessment contact Performance Report

    An assessment contact was conducted with this service on 31 October 2022 to 01 November 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  7. Accreditation decision

    Following a site audit conducted on 30 November 2021 to 02 December 2021, the Commission made a decision on 24 February 2022 to re-accredit this service. The period of accreditation of the service will expire on 24 August 2024.

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  8. Site audit Performance Report

    A site audit was conducted with this service on 30 November 2021 to 02 December 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  9. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 08 May 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  10. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 08 November 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  11. Assessment contact Performance Report

    An assessment contact was conducted with this service on 24 November 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  12. Assessment

    Following an audit we decided that this home met 43 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 08 May 2021.

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  13. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 08 May 2018.

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  14. Assessment
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  15. Assessment
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  16. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.