Bupa Windsor

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ResidentialBupa Aged Care Australia Pty LtdSite ARCH-05128Service bupa aged care australia pty ltd::bupa windsor::windsor::3181

Overview

ProviderBupa Aged Care Australia Pty Ltd

Care typeResidential

Operational places41

RegionPrahran - Windsor (SA2)

Location

Prahran - Windsor (SA2)

102-104 Union Street, WINDSOR, VIC, 3181

Star ratings

Latest — May 2026

4Overall

Compliance5

Quality measures3

Residents' experience5

Staffing4

Compared nationally

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)

Period	Overall	Compliance	Quality	Experience	Staffing
May 2026	4	5	3	5	4
Feb 2026	4	5	3	5	3
Oct 2025	4	5	3	5	4
Aug 2025	3	5	3	2	4
May 2025	3	5	2	2	3
Jan 2025	3	5	3	2	4
Nov 2024	3	5	1	2	2
Jul 2024	4	5	3	3	3
May 2024	3	5	3	3	2
Feb 2024	4	5	3	3	3
Dec 2023	3	5	3	3	2
Aug 2023	4	5	3	3	3
May 2023	4	5	4	3	3

Compliance findings

8 recorded

Date	Type	Requirement	Severity	Finding	Status
28 June 2023	Site Audit	–	–	Consumer dignity and choice	Compliant
28 June 2023	Site Audit	–	–	Ongoing assessment and planning with consumers	Compliant
28 June 2023	Site Audit	–	–	Personal care and clinical care	Compliant
28 June 2023	Site Audit	–	–	Services and supports for daily living	Compliant
28 June 2023	Site Audit	–	–	Organisation’s service environment	Compliant
28 June 2023	Site Audit	–	–	Feedback and complaints	Compliant
28 June 2023	Site Audit	–	–	Human resources	Compliant
28 June 2023	Site Audit	–	–	Organisational governance	Compliant

Accreditation & assessment timeline

10 events

Accreditation decisionJun 28, 2023
Following a site audit conducted on 26 April 2023 to 28 April 2023, the Commission made a decision on 28 June 2023 to re-accredit this service. The period of accreditation of the service will expire on 06 April 2027.
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Site AuditJun 28, 2023
Prepared by N Wapling
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Site audit Performance ReportApr 28, 2023
A site audit was conducted with this service on 26 April 2023 to 28 April 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
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Accreditation decisionJun 13, 2022
Following a site audit conducted on 17 July 2019 to 18 July 2019, the Commission made a decision on 23 August 2019 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 13 June 2022. The period of accreditation of the service will expire on 06 April 2024.
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Assessment contact Performance ReportFeb 11, 2022
An assessment contact was conducted with this service on 10 February 2022 to 11 February 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
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AssessmentJul 18, 2019
Following a site audit the Commission made a decision on 23 August 2019 that this service met all of the Aged Care Quality Standards. The service is re-accredited for three years until 06 October 2022.
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AssessmentSep 16, 2015
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 06 December 2018. This decision has been reconsidered and as a result the period of accreditation for this home will now expire on 06 October 2019. The reconsideration decision and audit report is attached.
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AssessmentSep 16, 2015
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 06 December 2018.
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AssessmentSep 12, 2012
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AssessmentSep 17, 2009
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Regulatory actions

0 recorded

No regulatory actions recorded.