Bupa Willoughby
activeOverview
Location
Willoughby (SA2)
71-75 Sydney Street, WILLOUGHBY, NSW, 2068
Star ratings
Latest — May 2026
Compliance findings
8 recorded
| Date | Type | Requirement | Severity | Finding | Status |
|---|---|---|---|---|---|
| 17 Oct 2022 | Site Audit | – | – | Consumer dignity and choice | Compliant |
| 17 Oct 2022 | Site Audit | – | – | Ongoing assessment and planning with consumers | Compliant |
| 17 Oct 2022 | Site Audit | – | – | Personal care and clinical care | Compliant |
| 17 Oct 2022 | Site Audit | – | – | Services and supports for daily living | Compliant |
| 17 Oct 2022 | Site Audit | – | – | Organisation’s service environment | Compliant |
| 17 Oct 2022 | Site Audit | – | – | Feedback and complaints | Compliant |
| 17 Oct 2022 | Site Audit | – | – | Human resources | Compliant |
| 17 Oct 2022 | Site Audit | – | – | Organisational governance | Compliant |
Accreditation & assessment timeline
15 events
- Accreditation decision
Following a site audit conducted on 19 September 2022 to 21 September 2022, the Commission made a decision on 17 October 2022 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 25 August 2025. The period of accreditation of the service will expire 17 April 2026.
source ↗ - Accreditation decision
Following a site audit conducted on 19 September 2022 to 21 September 2022, the Commission made a decision on 17 October 2022 to re-accredit this service. The period of accreditation of the service will expire on 17 October 2025.
source ↗ - Site Auditsource ↗
- Site audit Performance Report
A site audit was conducted with this service on 19 September 2022 to 21 September 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 17 December 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 17 June 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 04 March 2021 to 05 March 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Accreditation decision
Following a site audit conducted on 20 October 2020 to 22 October 2020, the Commission made a decision on 17 December 2020 to re-accredit this service. The period of accreditation of the service will expire on 17 December 2021.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 14 June 2021.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 20 October 2020 to 22 October 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 22 December 2020. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Non-compliance update
Following an assessment contact conducted on 17 December 2019, the Commission made a decision on 28 January 2020 that the approved provider of the service is non-compliant with four requirements of the Quality Standards.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 22 June 2020.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 22 June 2017.
source ↗ - Assessmentsource ↗
Regulatory actions
0 recorded
No regulatory actions recorded.