Bupa Sutherland

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ResidentialBupa Aged Care Australia Pty LtdSite ARCH-05122Service bupa aged care australia pty ltd::bupa sutherland::sutherland::2232

Overview

Care typeResidential
Operational places144
RegionSutherland - Kirrawee (SA2)

Location

Sutherland - Kirrawee (SA2)

42 Auburn Street, SUTHERLAND, NSW, 2232

Star ratings

Latest — May 2026

May 2023 — 4Aug 2023 — 4Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience4
Staffing2
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645342
Feb 202645542
Oct 202545442
Aug 202545542
May 202545542
Jan 202545542
Nov 202445542
Jul 202445542
May 202445532
Feb 202445532
Dec 202345532
Aug 202345432
May 202345432

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
12 Jan 2024Site AuditConsumer dignity and choiceCompliant
12 Jan 2024Site AuditOngoing assessment and planning with consumersCompliant
12 Jan 2024Site AuditPersonal care and clinical careCompliant
12 Jan 2024Site AuditServices and supports for daily livingCompliant
12 Jan 2024Site AuditOrganisation’s service environmentCompliant
12 Jan 2024Site AuditFeedback and complaintsCompliant
12 Jan 2024Site AuditHuman resourcesCompliant
12 Jan 2024Site AuditOrganisational governanceCompliant

Accreditation & assessment timeline

10 events

  1. Accreditation decision

    Following a site audit conducted on 28 November 2023 to 30 November 2023, the Commission made a decision on 12 January 2024 to re-accredit this service. The period of accreditation of the service will expire on 06 April 2027.

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  2. Site Audit

    Prepared by P. Wallner

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  3. Site audit Performance Report

    A site audit was conducted with this service on 28 November 2023 to 30 November 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Accreditation decision

    Following a site audit conducted on 03 March 2021 to 05 March 2021, the Commission made a decision on 06 April 2021 to re-accredit this service. The period of accreditation of the service will expire on 06 April 2024.

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  5. Site audit Performance Report

    A site audit was conducted with this service on 03 March 2021 to 05 March 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 20 May 2021.

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  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 20 November 2020. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  8. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 20 May 2020.

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  9. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 20 May 2017.

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  10. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.