Bupa St Ives
activeOverview
Location
St Ives (SA2)
120 Killeaton Street, ST IVES, NSW, 2075
Star ratings
Latest — May 2026
Compliance findings
8 recorded
| Date | Type | Requirement | Severity | Finding | Status |
|---|---|---|---|---|---|
| 12 Apr 2023 | Site Audit | – | – | Consumer dignity and choice | Compliant |
| 12 Apr 2023 | Site Audit | – | – | Ongoing assessment and planning with consumers | Compliant |
| 12 Apr 2023 | Site Audit | – | – | Personal care and clinical care | Compliant |
| 12 Apr 2023 | Site Audit | – | – | Services and supports for daily living | Compliant |
| 12 Apr 2023 | Site Audit | – | – | Organisation’s service environment | Compliant |
| 12 Apr 2023 | Site Audit | – | – | Feedback and complaints | Compliant |
| 12 Apr 2023 | Site Audit | – | – | Human resources | Compliant |
| 12 Apr 2023 | Site Audit | – | – | Organisational governance | Compliant |
Accreditation & assessment timeline
10 events
- Accreditation decision
Following a site audit conducted on 01 March 2023 to 03 March 2023, the Commission made a decision on 12 April 2023 to re-accredit this service. The period of accreditation of the service will expire on 12 April 2026.
source ↗ - Site Auditsource ↗
- Site audit Performance Report
A site audit was conducted with this service on 01 March 2023 to 03 March 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Accreditation decision
Following a site audit conducted on 18 May 2021 to 20 May 2021, the Commission made a decision on 30 June 2021 to re-accredit this service. The period of accreditation of the service will expire on 30 June 2023.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 18 May 2021 to 20 May 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 01 September 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 01 March 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Serious risk decision
On 19 July 2018 a decision was made that the failure by Bupa Aged Care Australia Pty Ltd to meet one expected outcome in the Accreditation Standards in relation to Bupa St Ives placed the safety, health or wellbeing of care recipients of the service at serious risk. An assessment contact was conducted by the Quality Agency on 14 September 2018 at Bupa St Ives to monitor the service’s progress. The Quality Agency found the service complies with all Accreditation Standards. Serious risk is not an ongoing state; it is a statutory decision based on evidence at a point in time.
source ↗ - Assessment
Following an audit we decided that this home met 40 of the 44 expected outcomes of the Accreditation Standards and would be accredited for two years until 31 August 2020.
source ↗ - Assessment
This is a new home and is accredited for one year until 31 August 2018. We made the decision on 31 August 2017.
source ↗
Regulatory actions
0 recorded
No regulatory actions recorded.