Bupa Pottsville Beach
activeOverview
Location
Pottsville (SA2)
41-51 Ballina Street, POTTSVILLE, NSW, 2489
Star ratings
Latest — May 2026
Compliance findings
18 recorded
| Date | Type | Requirement | Severity | Finding | Status |
|---|---|---|---|---|---|
| 12 Dec 2024 | Site Audit | – | – | Consumer dignity and choice | Compliant |
| 12 Dec 2024 | Site Audit | – | – | Ongoing assessment and planning with consumers | Compliant |
| 12 Dec 2024 | Site Audit | – | – | Personal care and clinical care | Compliant |
| 12 Dec 2024 | Site Audit | – | – | Services and supports for daily living | Compliant |
| 12 Dec 2024 | Site Audit | – | – | Organisation’s service environment | Compliant |
| 12 Dec 2024 | Site Audit | – | – | Feedback and complaints | Compliant |
| 12 Dec 2024 | Site Audit | – | – | Human resources | Compliant |
| 12 Dec 2024 | Site Audit | – | – | Organisational governance | Compliant |
| 16 Aug 2024 | Assessment contact (performance assessment) – site | – | – | Ongoing assessment and planning with consumers | Not Applicable |
| 16 Aug 2024 | Assessment contact (performance assessment) – site | – | – | Personal care and clinical care | Not Applicable |
| 16 Aug 2024 | Assessment contact (performance assessment) – site | – | – | Human resources | Not Applicable |
| 16 Aug 2024 | Assessment contact (performance assessment) – site | – | – | Organisational governance | Not Applicable |
| 07 June 2023 | Assessment Contact - Site | – | – | Consumer dignity and choice | Not applicable |
| 07 June 2023 | Assessment Contact - Site | – | – | Ongoing assessment and planning with consumers | Not applicable |
| 07 June 2023 | Assessment Contact - Site | – | – | Personal care and clinical care | Not applicable |
| 07 June 2023 | Assessment Contact - Site | – | – | Feedback and complaints | Not applicable |
| 07 June 2023 | Assessment Contact - Site | – | – | Human resources | Not applicable |
| 07 June 2023 | Assessment Contact - Site | – | – | Organisational governance | Not applicable |
Accreditation & assessment timeline
19 events
- Accreditation decision
Following a site audit conducted on 12/11/2024 to 15/11/2024, the Commission made a decision on 13/12/2024 to re-accredit this service. The period of accreditation of the service will expire on 11/04/2028.
source ↗ - Site Auditsource ↗
- Site audit Performance Report
A site audit was conducted with this service on 12/11/2024 to 15/11/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Assessment contact (performance assessment) – sitesource ↗
- Assessment contact Performance Report
An assessment contact was conducted with this service on 30/07/2024 to 30/07/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment Contact - Sitesource ↗
- Assessment contact Performance Report
An assessment contact was conducted with this service on 09 May 2023 to 10 May 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Accreditation decision
Following a site audit conducted on 08 August 2022 to 10 August 2022, the Commission made a decision on 11 October 2022 to re-accredit this service. The period of accreditation of the service will expire on 11 April 2025.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 08 August 2022 to 10 August 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 02 January 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 02 July 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 02 January 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Compliance update
Following an assessment contact conducted on 03 June 2020, the Commission made a decision that improvements have been made to the service to ensure that the Aged Care Quality Standards are complied with.
source ↗ - Non-compliance update
Following an assessment contact conducted on 4 March 2020, the Commission made a decision that the approved provider of the service is non-compliant with one requirements of the Aged Care Quality Standards.
source ↗ - Assessment
Following an audit we decided that this service met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for two years until 02 July 2021.
source ↗ - Serious risk decision
On 25 October 2018 a delegate of the CEO of the Australian Aged Care Quality Agency made a decision in relation to Bupa Pottsville Beach that failure to meet one expected outcome in the Accreditation Standards has placed the safety, health or wellbeing of a care recipient of the service at serious risk. An assessment contact was conducted on 30 January 2019 at Bupa Pottsville Beach to monitor the service’s progress. The Aged Care Quality and Safety Commission found the service complies with all Accreditation Standards. Serious risk is not an ongoing state; it is a statutory decision based on evidence at a point in time.
source ↗ - Assessment
Following an audit we decided that this home met 42 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 02 July 2019.
source ↗ - Assessmentsource ↗
- Assessmentsource ↗
Regulatory actions
0 recorded
No regulatory actions recorded.