Bupa North Rocks
activeOverview
Location
North Rocks (SA2)
23 Speers Road, NORTH ROCKS, NSW, 2151
Star ratings
Latest — May 2026
Compliance findings
9 recorded
| Date | Type | Requirement | Severity | Finding | Status |
|---|---|---|---|---|---|
| 14 Nov 2023 | Assessment contact (performance assessment) – site | – | – | Personal care and clinical care | Not applicable |
| 03 Feb 2023 | Site Audit | – | – | Ongoing assessment and planning with consumers | Compliant |
| 03 Feb 2023 | Site Audit | – | – | Personal care and clinical care | Compliant |
| 03 Feb 2023 | Site Audit | – | – | Services and supports for daily living | Compliant |
| 03 Feb 2023 | Site Audit | – | – | Consumer dignity and choice | Compliant |
| 03 Feb 2023 | Site Audit | – | – | Feedback and complaints | Compliant |
| 03 Feb 2023 | Site Audit | – | – | Human resources | Compliant |
| 03 Feb 2023 | Site Audit | – | – | Organisational governance | Compliant |
| 03 Feb 2023 | Site Audit | – | – | Organisation’s service environment | Compliant |
Accreditation & assessment timeline
14 events
- Assessment contact (performance assessment) – sitesource ↗
- Assessment contact Performance Report
An assessment contact was conducted with this service on 11 October 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Accreditation decision
Following a site audit conducted on 04 January 2023 to 06 January 2023, the Commission made a decision on 03 February 2023 to re-accredit this service. The period of accreditation of the service will expire on 03 February 2026.
source ↗ - Site Auditsource ↗
- Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 19 August 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 04 January 2023 to 06 January 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 19 February 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 11 March 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 08 October 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment
Following an audit we decided that this service met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 19 August 2022.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 19 October 2018. This decision has been reconsidered and as a result the period of accreditation for this home will now expire on 19 August 2019. The reconsideration decision and audit report is attached.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 19 October 2018.
source ↗ - Assessmentsource ↗
- Assessmentsource ↗
Regulatory actions
0 recorded
No regulatory actions recorded.