Bupa Eastwood

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ResidentialBupa Aged Care Australia Pty LtdSite ARCH-05156Service bupa aged care australia pty ltd::bupa eastwood::bairnsdale::3875

Overview

Care typeResidential
Operational places91
RegionBairnsdale (SA2)

Location

Bairnsdale (SA2)

55 Timbarra Drive, BAIRNSDALE, VIC, 3875

Star ratings

Latest — May 2026

May 2023 — 4Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 3Aug 2025 — 3Oct 2025 — 3Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience4
Staffing2
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645342
Feb 202644343
Oct 202534432
Aug 202534333
May 202534333
Jan 202534332
Nov 202434233
Jul 202434332
May 202434232
Feb 202433232
Dec 202333232
Aug 202333434
May 202343344

Compliance findings

16 recorded

DateTypeRequirementSeverityFindingStatus
12 Apr 2024Site AuditOrganisational governanceCompliant
12 Apr 2024Site AuditConsumer dignity and choiceCompliant
12 Apr 2024Site AuditOngoing assessment and planning with consumersCompliant
12 Apr 2024Site AuditPersonal care and clinical careCompliant
12 Apr 2024Site AuditServices and supports for daily livingCompliant
12 Apr 2024Site AuditOrganisation’s service environmentCompliant
12 Apr 2024Site AuditFeedback and complaintsCompliant
12 Apr 2024Site AuditHuman resourcesCompliant
06 Sept 2023Assessment Contact - SiteConsumer dignity and choiceNot applicable
06 Sept 2023Assessment Contact - SiteOngoing assessment and planning with consumersNot applicable
06 Sept 2023Assessment Contact - SitePersonal care and clinical careNot applicable
06 Sept 2023Assessment Contact - SiteServices and supports for daily livingNot applicable
06 Sept 2023Assessment Contact - SiteOrganisation’s service environmentNot applicable
06 Sept 2023Assessment Contact - SiteFeedback and complaintsNot applicable
06 Sept 2023Assessment Contact - SiteHuman resourcesNot applicable
06 Sept 2023Assessment Contact - SiteOrganisational governanceNot applicable

Accreditation & assessment timeline

12 events

  1. Accreditation decision

    Following a site audit conducted on 19 March 2024 to 21 March 2024, the Commission made a decision on 12 April 2024 to re-accredit this service. The period of accreditation of the service will expire on 27 June 2027.

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  2. Site Audit

    Prepared by Nicola Eastwood

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  3. Site audit Performance Report

    A site audit was conducted with this service on 19 March 2024 to 21 March 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Assessment Contact - Site

    Prepared by S Byers

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  5. Assessment contact Performance Report

    An assessment contact was conducted with this service on 01 August 2023 to 02 August 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  6. Accreditation decision

    Following a site audit conducted on 03 May 2022 to 06 May 2022, the Commission made a decision on 27 June 2022 to re-accredit this service. The period of accreditation of the service will expire on 27 June 2024.

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  7. Site audit Performance Report

    A site audit was conducted with this service on 03 May 2022 to 06 May 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  8. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 26 September 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  9. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 26 March 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 26 September 2021.

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  11. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 26 September 2018.

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  12. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.