Bupa Clemton Park

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ResidentialBupa Aged Care Australia Pty LtdSite ARCH-05154Service bupa aged care australia pty ltd::bupa clemton park::clemton park::2206

Overview

Care typeResidential
Operational places144
RegionCanterbury - South (SA2)

Location

Canterbury - South (SA2)

1 Tedbury Street, CLEMTON PARK, NSW, 2206

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 3Aug 2025 — 3Oct 2025 — 3Feb 2026 — 3May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience4
Staffing2
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645342
Feb 202634342
Oct 202534342
Aug 202534422
May 202534422
Jan 202534322
Nov 202434422
Jul 202434422
May 202434332
Feb 202433332
Dec 202333432
Aug 202333332
May 202333332

Compliance findings

23 recorded

DateTypeRequirementSeverityFindingStatus
10 Apr 2024Site AuditConsumer dignity and choiceCompliant
10 Apr 2024Site AuditOngoing assessment and planning with consumersCompliant
10 Apr 2024Site AuditPersonal care and clinical careCompliant
10 Apr 2024Site AuditServices and supports for daily livingCompliant
10 Apr 2024Site AuditOrganisation’s service environmentCompliant
10 Apr 2024Site AuditFeedback and complaintsCompliant
10 Apr 2024Site AuditHuman resourcesCompliant
10 Apr 2024Site AuditOrganisational governanceCompliant
05 July 2023Assessment Contact - SiteConsumer dignity and choiceNot applicable
05 July 2023Assessment Contact - SiteOngoing assessment and planning with consumersCompliant
05 July 2023Assessment Contact - SitePersonal care and clinical careNot applicable
05 July 2023Assessment Contact - SiteServices and supports for daily livingNot applicable
05 July 2023Assessment Contact - SiteOrganisation’s service environmentNot applicable
05 July 2023Assessment Contact - SiteHuman resourcesNot applicable
05 July 2023Assessment Contact - SiteOrganisational governanceNot applicable
15 Nov 2022Site AuditConsumer dignity and choiceNon-compliant
15 Nov 2022Site AuditOngoing assessment and planning with consumersNon-compliant
15 Nov 2022Site AuditPersonal care and clinical careNon-compliant
15 Nov 2022Site AuditServices and supports for daily livingCompliant
15 Nov 2022Site AuditOrganisation’s service environmentNon-compliant
15 Nov 2022Site AuditFeedback and complaintsCompliant
15 Nov 2022Site AuditHuman resourcesNon-compliant
15 Nov 2022Site AuditOrganisational governanceNon-compliant

Accreditation & assessment timeline

14 events

  1. Accreditation decision

    Following a site audit conducted on 28 February 2024 to 01 March 2024, the Commission made a decision on 10 April 2024 to re-accredit this service. The period of accreditation of the service will expire on 17 May 2027.

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  2. Site Audit

    Prepared by Katherine Richards

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  3. Site audit Performance Report

    A site audit was conducted with this service on 28 February 2024 to 01 March 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Assessment Contact - Site

    Prepared by Katrina Platt

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  5. Assessment contact Performance Report

    An assessment contact was conducted with this service on 06 June 2023 to 07 June 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  6. Accreditation decision

    Following a site audit conducted on 11 October 2022 to 17 October 2022, the Commission made a decision on 17 November 2022 to re-accredit this service. The period of accreditation of the service will expire on 17 May 2024.

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  7. Site Audit
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  8. Site audit Performance Report

    A site audit was conducted with this service on 11 October 2022 to 17 October 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  9. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 18 December 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  10. Accreditation decision

    Following a site audit conducted on the 07 January 2020 to 09 January 2020, the Commission made a decision 13 February 2020 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 12 January 2022. The period of accreditation of the service will expire on 18 June 2022.

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  11. Assessment contact Performance Report

    An assessment contact was conducted with this service on 25 September 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  12. Accreditation decision

    Following a site audit conducted on 7 to 9 January 2020, the Commission made a decision on 13 February 2020 to re-accredit this service. The period of accreditation of the service will expire on 18 February 2022. The Performance Report is attached.

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  13. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 18 February 2020.

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  14. Assessment

    This is a new home and is accredited for one year until 18 February 2017. We made the decision on 18 February 2016.

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Regulatory actions

0 recorded

No regulatory actions recorded.