Bupa Caulfield

active
ResidentialBupa Aged Care Australia Pty LtdSite ARCH-05141Service bupa aged care australia pty ltd::bupa caulfield::caulfield south::3162

Overview

Care typeResidential
Operational places127
RegionCaulfield - South (SA2)

Location

Caulfield - South (SA2)

349-351a North Road, CAULFIELD SOUTH, VIC, 3162

Star ratings

Latest — May 2026

May 2023 — 4Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 3Aug 2025 — 3Oct 2025 — 4Feb 2026 — 4May 2026 — 33Overall
Compliance5
Quality measures3
Residents' experience4
Staffing1
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 0% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202635341
Feb 202645342
Oct 202545342
Aug 202535332
May 202535232
Jan 202535332
Nov 202435232
Jul 202435332
May 202435332
Feb 202435332
Dec 202335332
Aug 202335232
May 202345342

Compliance findings

12 recorded

DateTypeRequirementSeverityFindingStatus
14 May 2024Site AuditConsumer dignity and choiceCompliant
14 May 2024Site AuditOngoing assessment and planning with consumersCompliant
14 May 2024Site AuditPersonal care and clinical careCompliant
14 May 2024Site AuditServices and supports for daily livingCompliant
14 May 2024Site AuditOrganisation’s service environmentCompliant
14 May 2024Site AuditFeedback and complaintsCompliant
14 May 2024Site AuditHuman resourcesCompliant
14 May 2024Site AuditOrganisational governanceCompliant
04 Oct 2022Assessment Contact - SiteOngoing assessment and planning with consumersNot applicable
04 Oct 2022Assessment Contact - SitePersonal care and clinical careNot applicable
04 Oct 2022Assessment Contact - SiteFeedback and complaintsNot applicable
04 Oct 2022Assessment Contact - SiteHuman resourcesNot applicable

Accreditation & assessment timeline

12 events

  1. Accreditation decision

    Following a site audit conducted on 03 April 2024 to 05 April 2024, the Commission made a decision on 14 May 2024 to re-accredit this service. The period of accreditation of the service will expire on 19 July 2027.

    source ↗
  2. Site Audit

    Prepared by P. Wallner

    source ↗
  3. Site audit Performance Report

    A site audit was conducted with this service on 03 April 2024 to 05 April 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  4. Assessment Contact - Site

    Prepared by V Stephens

    source ↗
  5. Assessment contact Performance Report

    An assessment contact was conducted with this service on 06 September 2022 to 07 September 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  6. Accreditation decision

    Following a site audit conducted on 16 June 2021 to 18 June 2021, the Commission made a decision on 19 July 2021 to re-accredit this service. The period of accreditation of the service will expire on 19 July 2024.

    source ↗
  7. Site audit Performance Report

    A site audit was conducted with this service on 16 June 2021 to 18 June 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  8. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 04 October 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  9. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 04 April 2021.

    source ↗
  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 04 October 2020.

    source ↗
  11. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 04 October 2017.

    source ↗
  12. Assessment
    source ↗

Regulatory actions

0 recorded

No regulatory actions recorded.