Bupa Campbelltown

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ResidentialBupa Aged Care Australia Pty LtdSite ARCH-05171Service bupa aged care australia pty ltd::bupa campbelltown::campbelltown::5074

Overview

Care typeResidential
Operational places59
RegionParadise - Newton (SA2)

Location

Paradise - Newton (SA2)

1 Steele Street, CAMPBELLTOWN, SA, 5074

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 4Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 3May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 33Overall
Compliance5
Quality measures3
Residents' experience3
Staffing2
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 0% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202635332
Feb 202645533
Oct 202545533
Aug 202545443
May 202545343
Jan 202534342
Nov 202444543
Jul 202444543
May 202444542
Feb 202444543
Dec 202344543
Aug 202344543
May 202333533

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
30 Jan 2023Site AuditConsumer dignity and choiceCompliant
30 Jan 2023Site AuditOngoing assessment and planning with consumersCompliant
30 Jan 2023Site AuditPersonal care and clinical careCompliant
30 Jan 2023Site AuditServices and supports for daily livingCompliant
30 Jan 2023Site AuditOrganisation’s service environmentCompliant
30 Jan 2023Site AuditFeedback and complaintsCompliant
30 Jan 2023Site AuditHuman resourcesCompliant
30 Jan 2023Site AuditOrganisational governanceCompliant

Accreditation & assessment timeline

15 events

  1. Accreditation decision

    Following a site audit conducted on 04 January 2023 to 06 January 2023, the Commission made a decision on 30 January 2023 to re-accredit this service. The period of accreditation of the service will expire on 07 May 2026.

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  2. Site Audit

    Prepared by K. Richards

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  3. Site audit Performance Report

    A site audit was conducted with this service on 04 January 2023 to 06 January 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Assessment contact Performance Report

    An assessment contact was conducted with this service on 24 November 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  5. Accreditation decision

    Following a site audit conducted on 11 March 2021 to 12 March 2021, the Commission made a decision on 07 May 2021 to re-accredit this service. The period of accreditation of the service will expire on 07 May 2023.

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  6. Site audit Performance Report

    A site audit was conducted with this service on 11 March 2021 to 12 March 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 05 September 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  8. Assessment contact Performance Report

    An assessment contact was conducted with this service on 14 January 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  9. Accreditation decision

    Following a site audit conducted on 9 to 11 December 2019, the Commission made a decision on 22 January 2020 to re-accredit this service. The period of accreditation of the service will expire on 5 March 2021. The Performance Report is attached.

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  10. Assessment

    Following an audit we decided that this service met 21 of 44 expected outcomes of the Accreditation Standards. We decided to vary this service's accreditation period. This service is now accredited until 05 March 2020.

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  11. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 20 December 2021.

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  12. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 20 April 2018 This decision has been reconsidered and as a result the period of accreditation for this home will now expire on 20 December 2018. The reconsideration decision and audit report is attached.

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  13. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 20 April 2018.

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  14. Assessment
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  15. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.