Bupa Bonbeach

active
ResidentialBupa Aged Care Australia Pty LtdSite ARCH-05119Service bupa aged care australia pty ltd::bupa bonbeach::chelsea::3196

Overview

Care typeResidential
Operational places96
RegionChelsea - Bonbeach (SA2)

Location

Chelsea - Bonbeach (SA2)

55-57 Broadway, Chelsea, VIC, 3196

Star ratings

Latest — May 2026

May 2023 — 4Aug 2023 — 3Dec 2023 — 3Feb 2024 — 4May 2024 — 4Jul 2024 — 3Nov 2024 — 3Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 33Overall
Compliance5
Quality measures4
Residents' experience3
Staffing1
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 0% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202635431
Feb 202645432
Oct 202545342
Aug 202545442
May 202545342
Jan 202545242
Nov 202435341
Jul 202435341
May 202445441
Feb 202445441
Dec 202335331
Aug 202335332
May 202345532

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
10 Jan 2023Site AuditConsumer dignity and choiceCompliant
10 Jan 2023Site AuditOngoing assessment and planning with consumersCompliant
10 Jan 2023Site AuditPersonal care and clinical careCompliant
10 Jan 2023Site AuditServices and supports for daily livingCompliant
10 Jan 2023Site AuditOrganisation’s service environmentCompliant
10 Jan 2023Site AuditFeedback and complaintsCompliant
10 Jan 2023Site AuditHuman resourcesCompliant
10 Jan 2023Site AuditOrganisational governanceCompliant

Accreditation & assessment timeline

10 events

  1. Accreditation decision

    Following a site audit conducted on 08 November 2022 to 11 November 2022, the Commission made a decision on 10 January 2023 to re-accredit this service. The period of accreditation of the service will expire on 16 February 2026.

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  2. Site Audit

    Prepared by James Howard

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  3. Site audit Performance Report

    A site audit was conducted with this service on 08 November 2022 to 11 November 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Assessment

    Following a site audit the Commission made a decision on 23 December 2019 that this service met all of the Aged Care Quality Standards. The service is re-accredited for three years until 16 February 2023.

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  5. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for one year until 16 February 2020.

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  6. Serious risk decision

    On 23 August 2018 a delegate of the CEO of the Australian Aged Care Quality Agency made a decision that failure by Bupa Aged Care Australia Pty Ltd to meet two expected outcomes in the Accreditation Standards in relation to Bupa Bonbeach has placed the safety, health or wellbeing of care recipients of the service at serious risk. A site audit was conducted by the Quality Agency on 13 November 2018 to 14 November 2018 at Bupa Bonbeach to assess the performance of the service against the Accreditation Standards. The Quality Agency found the service complies with all Accreditation Standards. Serious risk is not an ongoing state; it is a statutory decision based on evidence at a point in time.

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  7. Assessment

    Following an audit we decided that this home met 40 of the 44 expected outcomes of the Accreditation Standards. We decided to vary this home’s accreditation period. This home is now accredited until 16 February 2019.

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  8. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 21 November 2018.

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  9. Assessment
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  10. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.