Bupa Baulkham Hills
activeOverview
Location
Baulkham Hills - East (SA2)
4 The Cottell Way, BAULKHAM HILLS, NSW, 2153
Star ratings
Latest — May 2026
Compliance findings
16 recorded
| Date | Type | Requirement | Severity | Finding | Status |
|---|---|---|---|---|---|
| 26 May 2026 | Site Audit | – | – | Organisational governance | Compliant |
| 26 May 2026 | Site Audit | – | – | Consumer dignity and choice | Compliant |
| 26 May 2026 | Site Audit | – | – | Ongoing assessment and planning with consumers | Compliant |
| 26 May 2026 | Site Audit | – | – | Personal care and clinical care | Compliant |
| 26 May 2026 | Site Audit | – | – | Services and supports for daily living | Compliant |
| 26 May 2026 | Site Audit | – | – | Organisation’s service environment | Compliant |
| 26 May 2026 | Site Audit | – | – | Feedback and complaints | Compliant |
| 26 May 2026 | Site Audit | – | – | Human resources | Compliant |
| 16 Dec 2022 | Assessment Contact - Site | – | – | Consumer dignity and choice | Not applicable |
| 16 Dec 2022 | Assessment Contact - Site | – | – | Ongoing assessment and planning with consumers | Not applicable |
| 16 Dec 2022 | Assessment Contact - Site | – | – | Personal care and clinical care | Non-compliant |
| 16 Dec 2022 | Assessment Contact - Site | – | – | Services and supports for daily living | Not applicable |
| 16 Dec 2022 | Assessment Contact - Site | – | – | Organisation’s service environment | Not applicable |
| 16 Dec 2022 | Assessment Contact - Site | – | – | Feedback and complaints | Not applicable |
| 16 Dec 2022 | Assessment Contact - Site | – | – | Human resources | Not applicable |
| 16 Dec 2022 | Assessment Contact - Site | – | – | Organisational governance | Non-compliant |
Accreditation & assessment timeline
14 events
- Site Auditsource ↗
- Accreditation decision
Following a site audit conducted on 18 April 2023 to 20 April 2023, the Commission made a decision on 26 May 2023 to re-accredit this service. The period of accreditation of the service will expire on 20 July 2026.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 18 April 2023 to 20 April 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 22 November 2022 to 23 November 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment Contact - Sitesource ↗
- Accreditation decision
Following a site audit conducted on 29 November 2021 to 02 December 2021, the Commission made a decision on 20 January 2022 to re-accredit this service. The period of accreditation of the service will expire on 20 July 2023.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 29 November 2021 to 02 December 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 30 April 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 30 October 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 30 April 2021.
source ↗ - Compliance update
Following an assessment contact conducted on 01 June 2020, the Commission made a decision that improvements have been made to the service to ensure that the Aged Care Quality Standards are complied with.
source ↗ - Non-compliance update
Following an assessment contact conducted on 8 January 2020, the Commission made a decision on 23 February 2020 that the approved provider of the service is non-compliant with two requirements of the Quality Standards.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 30 October 2020.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 30 October 2017.
source ↗
Regulatory actions
0 recorded
No regulatory actions recorded.