Bupa Bankstown
activeOverview
Location
Yagoona - Birrong (SA2)
82 Allum Street, YAGOONA, NSW, 2199
Star ratings
Latest — May 2026
Compliance findings
8 recorded
| Date | Type | Requirement | Severity | Finding | Status |
|---|---|---|---|---|---|
| 11 May 2023 | Site Audit | – | – | Consumer dignity and choice | Compliant |
| 11 May 2023 | Site Audit | – | – | Ongoing assessment and planning with consumers | Compliant |
| 11 May 2023 | Site Audit | – | – | Personal care and clinical care | Compliant |
| 11 May 2023 | Site Audit | – | – | Services and supports for daily living | Compliant |
| 11 May 2023 | Site Audit | – | – | Organisation’s service environment | Compliant |
| 11 May 2023 | Site Audit | – | – | Feedback and complaints | Compliant |
| 11 May 2023 | Site Audit | – | – | Human resources | Compliant |
| 11 May 2023 | Site Audit | – | – | Organisational governance | Compliant |
Accreditation & assessment timeline
14 events
- Accreditation decision
Following a site audit conducted on 03 April 2023 to 05 April 2023, the Commission made a decision on 11 May 2023 to re-accredit this service. The period of accreditation of the service will expire on 11 May 2026.
source ↗ - Site Auditsource ↗
- Site audit Performance Report
A site audit was conducted with this service on 03 April 2023 to 05 April 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 20 October 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 20 April 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 20 October 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 19 August 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Accreditation decision
Following a site audit conducted on 25 February 2020 to 28 February 2020, the Commission made a decision on 03 April 2020 to re-accredit this service. The period of accreditation of the service will expire on 20 April 2022. The Performance Report is attached.
source ↗ - Compliance monitoring update
An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 03 July 2019 at Bupa Bankstown to monitor the service’s progress in meeting the Accreditation Standards. The Commission found the service complies with all Accreditation Standards.
source ↗ - Serious risk decision
Following a site audit conducted on 14 January 2019 to 16 January 2019 a delegate of the Aged Care Quality and Safety Commissioner made a decision that Bupa Aged Care Australia Pty Ltd failed to meet nine expected outcomes in the Accreditation Standards in relation to Bupa Bankstown. On 5 February 2019 a decision was made that the failure to meet two of these expected outcomes has placed the safety, health or wellbeing of a care recipient of the service at serious risk. The Department of Health has been notified of the risk. Serious risk is not an ongoing state; it is a statutory decision based on evidence at a point in time. The Commission will continue to monitor the performance of the service including through unannounced visits.
source ↗ - Assessment
Following an audit we decided that this home met 35 of the 44 expected outcomes of the Accreditation Standards and would be accredited for one year until 20 April 2020.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 20 April 2019.
source ↗ - Assessmentsource ↗
- Assessmentsource ↗
Regulatory actions
0 recorded
No regulatory actions recorded.