CareGraph

Bupa Ballarat

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ResidentialBupa Aged Care Australia Pty LtdSite ARCH-05147Service bupa aged care australia pty ltd::bupa ballarat::delacombe::3356

Overview

ProviderBupa Aged Care Australia Pty Ltd
Care typeResidential
Operational places144
RegionDelacombe (SA2)

Location

Delacombe (SA2)

305 Smythes Road, DELACOMBE, VIC, 3356

Star ratings

Latest — May 2026

May 2023 — 4Aug 2023 — 3Dec 2023 — 4Feb 2024 — 3May 2024 — 4Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures4
Residents' experience3
Staffing2
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645432
Feb 202645333
Oct 202545433
Aug 202545433
May 202545532
Jan 202535332
Nov 202435332
Jul 202435332
May 202445432
Feb 202435332
Dec 202345432
Aug 202335332
May 202345432

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
10 May 2023Site Audit––Consumer dignity and choiceCompliant
10 May 2023Site Audit––Ongoing assessment and planning with consumersCompliant
10 May 2023Site Audit––Personal care and clinical careCompliant
10 May 2023Site Audit––Services and supports for daily livingCompliant
10 May 2023Site Audit––Organisation’s service environmentCompliant
10 May 2023Site Audit––Feedback and complaintsCompliant
10 May 2023Site Audit––Human resourcesCompliant
10 May 2023Site Audit––Organisational governanceCompliant

Accreditation & assessment timeline

7 events

  1. Accreditation decision

    Following a site audit conducted on 03 April 2023 to 05 April 2023, the Commission made a decision on 10 May 2023 to re-accredit this service. The period of accreditation of the service will expire on 10 May 2026.

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  2. Site Audit

    Prepared by P. Sequeira

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  3. Site audit Performance Report

    A site audit was conducted with this service on 03 April 2023 to 05 April 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 08 October 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  5. Accreditation decision

    Following a site audit conducted on 20 to 22 January 2020, the Commission made a decision on 24 February 2020 to re-accredit this service. The period of accreditation of the service will expire on 8 April 2023. The Performance Report is attached.

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  6. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 08 April 2020.

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  7. Assessment

    This is a new home and is accredited for one year until 08 April 2017. We made the decision on 08 April 2016.

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Regulatory actions

0 recorded

No regulatory actions recorded.