Bupa Ashbury

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ResidentialBupa Aged Care Australia Pty LtdSite ARCH-05168Service bupa aged care australia pty ltd::bupa ashbury::ashfield::2131

Overview

ProviderBupa Aged Care Australia Pty Ltd

Care typeResidential

Operational places50

RegionAshfield - South (SA2)

Location

Ashfield - South (SA2)

16 Hardy Street, ASHFIELD, NSW, 2131

Star ratings

Latest — May 2026

4Overall

Compliance5

Quality measures4

Residents' experience4

Staffing2

Compared nationally

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)

Period	Overall	Compliance	Quality	Experience	Staffing
May 2026	4	5	4	4	2
Feb 2026	4	5	3	4	3
Oct 2025	4	5	4	4	4
Aug 2025	4	5	4	4	3
May 2025	4	5	4	4	3
Jan 2025	4	5	3	4	2
Nov 2024	4	5	5	4	2
Jul 2024	4	5	5	4	2
May 2024	4	5	3	4	2
Feb 2024	4	5	5	4	2
Dec 2023	4	5	5	4	2
Aug 2023	4	5	5	4	2
May 2023	4	5	4	4	2

Compliance findings

8 recorded

Date	Type	Requirement	Severity	Finding	Status
23 Oct 2023	Site Audit	–	–	Consumer dignity and choice	Compliant
23 Oct 2023	Site Audit	–	–	Ongoing assessment and planning with consumers	Compliant
23 Oct 2023	Site Audit	–	–	Personal care and clinical care	Compliant
23 Oct 2023	Site Audit	–	–	Services and supports for daily living	Compliant
23 Oct 2023	Site Audit	–	–	Organisation’s service environment	Compliant
23 Oct 2023	Site Audit	–	–	Feedback and complaints	Compliant
23 Oct 2023	Site Audit	–	–	Human resources	Compliant
23 Oct 2023	Site Audit	–	–	Organisational governance	Compliant

Accreditation & assessment timeline

10 events

Accreditation decisionOct 23, 2023
Following a site audit conducted on 15 August 2023 to 17 August 2023, the Commission made a decision on 23 October 2023 to re-accredit this service. The period of accreditation of the service will expire on 11 February 2027.
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Site AuditOct 23, 2023
Prepared by Denise McDonald
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Site audit Performance ReportAug 17, 2023
A site audit was conducted with this service on 15 August 2023 to 17 August 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
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Accreditation decisionApr 13, 2022
Following a site audit conducted on 28 May 2019 to 29 May 2019, the Commission made a decision on 11 July 2019 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 13 April 2022. The period of accreditation of the service will expire on 11 February 2024.
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Compliance monitoring updateOct 9, 2019
An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 09 October 2019 at Bupa Ashbury to monitor the service’s progress in meeting the Aged Care Quality Standards. The Commission found the service complies with all Aged Care Quality Standards.
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AssessmentMay 29, 2019
Following an audit we decided that this service met 43 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 11 August 2022.
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AssessmentJul 15, 2015
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 11 October 2018. This decision has been reconsidered and as a result the period of accreditation for this home will now expire on 11 August 2019. The reconsideration decision and audit report is attached.
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AssessmentJul 15, 2015
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 11 October 2018.
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AssessmentAug 1, 2012
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AssessmentJul 10, 2009
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Regulatory actions

0 recorded

No regulatory actions recorded.