Bupa Armidale

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ResidentialBupa Aged Care Australia Pty LtdSite ARCH-05152Service bupa aged care australia pty ltd::bupa armidale::armidale::2350

Overview

Care typeResidential
Operational places66
RegionArmidale (SA2)

Location

Armidale (SA2)

112 Brown Street, ARMIDALE, NSW, 2350

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience4
Staffing2
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645342
Feb 202645342
Oct 202545243
Aug 202545343
May 202545243
Jan 202545343
Nov 202434243
Jul 202434332
May 202434332
Feb 202434332
Dec 202334332
Aug 202334433
May 202334242

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
25 Nov 2022Site AuditConsumer dignity and choiceCompliant
25 Nov 2022Site AuditOngoing assessment and planning with consumersCompliant
25 Nov 2022Site AuditPersonal care and clinical careCompliant
25 Nov 2022Site AuditServices and supports for daily livingCompliant
25 Nov 2022Site AuditOrganisation’s service environmentCompliant
25 Nov 2022Site AuditFeedback and complaintsCompliant
25 Nov 2022Site AuditHuman resourcesCompliant
25 Nov 2022Site AuditOrganisational governanceCompliant

Accreditation & assessment timeline

12 events

  1. Accreditation decision

    Following a site audit conducted on 18 October 2022 to 20 October 2022, the Commission made a decision on 25 November 2022 to re-accredit this service. The period of accreditation of the service will expire on 25 November 2025.

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  2. Site Audit

    Prepared by S. Hicks

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  3. Site audit Performance Report

    A site audit was conducted with this service on 18 October 2022 to 20 October 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 21 April 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  5. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 21 October 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  6. Assessment contact Performance Report

    An assessment contact was conducted with this service on 10 February 2021 to 11 February 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  7. Non-compliance update

    Following an assessment contact conducted on 11 December 2019 to 12 December 2019, the Commission made a decision on 17 January 2020 that the approved provider of the service is non-compliant with seven requirements of the Quality Standards.

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  8. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 21 April 2022.

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  9. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 21 July 2018. This decision has been reconsidered and as a result the period of accreditation for this home will now expire on 21 April 2019. The reconsideration decision and audit report is attached.

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  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 21 July 2018.

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  11. Assessment
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  12. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.