BSL Aged Care - Clifton Hill

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ResidentialBrotherhood of St LaurenceSite ARCH-04221Service brotherhood of st laurence::bsl aged care - clifton hill::clifton hill::3068

Overview

Care typeResidential
Operational places117
RegionClifton Hill - Alphington (SA2)

Location

Clifton Hill - Alphington (SA2)

160 Gold Street, CLIFTON HILL, VIC, 3068

Star ratings

Latest — May 2026

May 2023 — 4Aug 2023 — 4Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 5Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 5May 2026 — 44Overall
Compliance5
Quality measures2
Residents' experience4
Staffing5
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645245
Feb 202655545
Oct 202545525
Aug 202545424
May 202545525
Jan 202545424
Nov 202445425
Jul 202455445
May 202445344
Feb 202445544
Dec 202345543
Aug 202345433
May 202345534

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
21 Oct 2022Site AuditConsumer dignity and choiceCompliant
21 Oct 2022Site AuditOngoing assessment and planning with consumersCompliant
21 Oct 2022Site AuditPersonal care and clinical careCompliant
21 Oct 2022Site AuditServices and supports for daily livingCompliant
21 Oct 2022Site AuditOrganisation’s service environmentCompliant
21 Oct 2022Site AuditFeedback and complaintsCompliant
21 Oct 2022Site AuditHuman resourcesCompliant
21 Oct 2022Site AuditOrganisational governanceCompliant

Accreditation & assessment timeline

13 events

  1. Accreditation decision

    Following a site audit conducted on 13 September 2022 to 15 September 2022, the Commission made a decision on 21 October 2022 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 06 August 2025. The period of accreditation of the service will expire 21 April 2026.

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  2. Accreditation decision

    Following a site audit conducted on 13 September 2022 to 15 September 2022, the Commission made a decision on 21 October 2022 to re-accredit this service. The period of accreditation of the service will expire on 21 October 2025.

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  3. Site Audit

    Prepared by G. Hope-Simpson

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  4. Site audit Performance Report

    A site audit was conducted with this service on 13 September 2022 to 15 September 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  5. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 04 December 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  6. Accreditation decision

    Following a site audit conducted on 11 March 2020 to 12 March 2020, the Commission made a decision on 14 April 2020 to re-accredit this service. The period of accreditation of the service will expire on 04 June 2022. The Performance Report is attached.

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  7. Compliance monitoring update

    An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 11 September 2019 at Sambell Lodge to monitor the service’s progress in meeting the Accreditation Standards. The Commission found the service complies with all Accreditation Standards.

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  8. Serious risk decision

    Following a review audit conducted on 6 to 8 May 2019, a delegate of the Aged Care Quality and Safety Commissioner made a decision that Brotherhood of St Laurence failed to meet 12 expected outcomes in the Accreditation Standards in relation to Sambell Lodge. On 04 June 2019 a decision was made that failure to meet two of these expected outcomes has placed the safety, health or wellbeing of consumers of the service at serious risk. The Department of Health has been notified of the risk. Serious risk is not an ongoing state; it is a statutory decision based on evidence at a point in time. The Aged Care Quality and Safety Commission will continue to monitor the performance of the service including through unannounced visits.

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  9. Assessment

    Following an audit we decided that this service met 32 of 44 expected outcomes of the Accreditation Standards. We decided to vary this service's accreditation period. This service is now accredited until 04 June 2020.

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  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 23 October 2021.

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  11. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 23 October 2018.

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  12. Assessment
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  13. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.