Booroongen Djugun Limited
activeOverview
Location
Kempsey (SA2)
337 -351 River Street, GREENHILL, NSW, 2440
Star ratings
Latest — May 2026
Compliance findings
23 recorded
| Date | Type | Requirement | Severity | Finding | Status |
|---|---|---|---|---|---|
| 09 Oct 2024 | Site Audit | – | – | Ongoing assessment and planning with consumers | Compliant |
| 09 Oct 2024 | Site Audit | – | – | Personal care and clinical care Not | Compliant |
| 09 Oct 2024 | Site Audit | – | – | Services and supports for daily living | Compliant |
| 09 Oct 2024 | Site Audit | – | – | Organisation’s service environment Not | Compliant |
| 09 Oct 2024 | Site Audit | – | – | Feedback and complaints | Compliant |
| 09 Oct 2024 | Site Audit | – | – | Human resources | Compliant |
| 09 Oct 2024 | Site Audit | – | – | Organisational governance Not | Compliant |
| 09 Oct 2024 | Site Audit | – | – | Consumer dignity and choice | Compliant |
| 24 Oct 2023 | Assessment contact (performance assessment) – site | – | – | Consumer dignity and choice | Not applicable |
| 24 Oct 2023 | Assessment contact (performance assessment) – site | – | – | Ongoing assessment and planning with consumers | Not applicable |
| 24 Oct 2023 | Assessment contact (performance assessment) – site | – | – | Services and supports for daily living | Not applicable |
| 24 Oct 2023 | Assessment contact (performance assessment) – site | – | – | Organisation’s service environment | Not applicable |
| 24 Oct 2023 | Assessment contact (performance assessment) – site | – | – | Feedback and complaints | Not applicable |
| 24 Oct 2023 | Assessment contact (performance assessment) – site | – | – | Human resources | Not applicable |
| 24 Oct 2023 | Assessment contact (performance assessment) – site | – | – | Organisational governance | Not applicable |
| 23 Dec 2022 | Site Audit | – | – | Consumer dignity and choice | Non-compliant |
| 23 Dec 2022 | Site Audit | – | – | Ongoing assessment and planning with consumers | Non-compliant |
| 23 Dec 2022 | Site Audit | – | – | Personal care and clinical care | Compliant |
| 23 Dec 2022 | Site Audit | – | – | Services and supports for daily living | Non-compliant |
| 23 Dec 2022 | Site Audit | – | – | Organisation’s service environment | Non-compliant |
| 23 Dec 2022 | Site Audit | – | – | Feedback and complaints | Non-compliant |
| 23 Dec 2022 | Site Audit | – | – | Human resources | Non-compliant |
| 23 Dec 2022 | Site Audit | – | – | Organisational governance | Non-compliant |
Accreditation & assessment timeline
19 events
- Assessment
The Aged Care Quality and Safety Commission (the Commission) has monitored the provider’s progress in implementing improvements in the service to ensure compliance with the Aged Care Quality Standards. Based on the information submitted by the provider, as of 3/11/2025, the Commission is satisfied actions have been taken to address the non-compliance with the Aged Care Quality Standards. The Commission will continue to monitor the provider’s performance.
source ↗ - Accreditation decision
Following a site audit conducted on 20/08/2024 to 22/08/2024, the Commission made a decision on 09/10/2024 to re-accredit this service. The period of accreditation of the service will expire on 23/12/2024
source ↗ - Site Auditsource ↗
- Site audit Performance Report
A site audit was conducted with this service on 20/08/2024 to 22/08/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Assessment contact (performance assessment) – sitesource ↗
- Assessment contact Performance Report
An assessment contact was conducted with this service on 20 September 2023 to 20 September 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Accreditation decision
Following a site audit conducted on 01 November 2022 to 03 November 2022, the Commission made a decision on 23 December 2022 to re-accredit this service. The period of accreditation of the service will expire on 23 December 2024.
source ↗ - Site Auditsource ↗
- Site audit Performance Report
A site audit was conducted with this service on 01 November 2022 to 03 November 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 05 April 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 05 October 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 05 April 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 27 April 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 05 October 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 11 August 2020 to 12 August 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Accreditation decision
Following a site audit conducted on 11 February 2020 to 13 February 2020, the Commission made a decision on 26 March 2020 to re-accredit this service. The period of accreditation of the service will expire on 05 April 2021. The Performance Report is attached.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 05 April 2020.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 05 April 2017.
source ↗ - Assessmentsource ↗
Regulatory actions
0 recorded
No regulatory actions recorded.