Benevolent Living

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ResidentialBenevolent Aged Care LtdSite ARCH-03324Service benevolent aged care ltd::benevolent living::rockhampton::4700

Overview

Care typeResidential
Operational places146
RegionThe Range - Allenstown (SA2)

Location

The Range - Allenstown (SA2)

60 West Street, ROCKHAMPTON, QLD, 4700

Star ratings

Latest — May 2026

May 2023 — 4Aug 2023 — 4Dec 2023 — 4Feb 2024 — 3May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 3Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures4
Residents' experience3
Staffing2
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645432
Feb 202645333
Oct 202535332
Aug 202545433
May 202545342
Jan 202545242
Nov 202445342
Jul 202445342
May 202445342
Feb 202435341
Dec 202345242
Aug 202345242
May 202345342

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
01 Dec 2022Site AuditConsumer dignity and choiceCompliant
01 Dec 2022Site AuditOngoing assessment and planning with consumersCompliant
01 Dec 2022Site AuditPersonal care and clinical careCompliant
01 Dec 2022Site AuditServices and supports for daily livingCompliant
01 Dec 2022Site AuditOrganisation’s service environmentCompliant
01 Dec 2022Site AuditFeedback and complaintsCompliant
01 Dec 2022Site AuditHuman resourcesCompliant
01 Dec 2022Site AuditOrganisational governanceCompliant

Accreditation & assessment timeline

9 events

  1. Accreditation decision

    Following a site audit conducted on 17 October 2022 to 20 October 2022, the Commission made a decision on 01 December 2022 to re-accredit this service. The period of accreditation of the service will expire on 09 December 2025.

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  2. Site Audit

    Prepared by G. Hope-Simpson

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  3. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 9 June 2023 The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  4. Site audit Performance Report

    A site audit was conducted with this service on 17 October 2022 to 20 October 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  5. Accreditation decision

    Following a site audit conducted on 18 September 2018 to 20 September 2018, the Commission made a decision on 19 October 2018 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 07 May 2021. The period of accreditation of the service will expire on 09 December 2022.

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  6. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 09 December 2021.

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  7. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 09 December 2018.

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  8. Assessment
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  9. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.