BaptistCare Maranoa Centre - Alstonville
activeOverview
Location
Ballina Surrounds (SA2)
15 The Avenue -, ALSTONVILLE, NSW, 2477
Star ratings
Latest — May 2026
Compliance findings
19 recorded
| Date | Type | Requirement | Severity | Finding | Status |
|---|---|---|---|---|---|
| 27 Mar 2025 | Site Audit | – | – | Human resources | Compliant |
| 27 Mar 2025 | Site Audit | – | – | Ongoing assessment and planning with consumers | Compliant |
| 27 Mar 2025 | Site Audit | – | – | Feedback and complaints | Compliant |
| 27 Mar 2025 | Site Audit | – | – | Consumer dignity and choice | Compliant |
| 27 Mar 2025 | Site Audit | – | – | Organisation’s service environment | Compliant |
| 27 Mar 2025 | Site Audit | – | – | Services and supports for daily living | Compliant |
| 27 Mar 2025 | Site Audit | – | – | Personal care and clinical care | Compliant |
| 27 Mar 2025 | Site Audit | – | – | Organisational governance | Compliant |
| 03 Sept 2024 | Assessment contact (performance assessment) – site | – | – | Feedback and complaints | Not Applicable |
| 03 Sept 2024 | Assessment contact (performance assessment) – site | – | – | Personal care and clinical care | Not Applicable |
| 03 Sept 2024 | Assessment contact (performance assessment) – site | – | – | Services and supports for daily living | Not Applicable |
| 03 Sept 2024 | Assessment contact (performance assessment) – site | – | – | Human resources | Not Applicable |
| 11 Aug 2023 | Assessment Contact - Site | – | – | Consumer dignity and choice | Not applicable |
| 11 Aug 2023 | Assessment Contact - Site | – | – | Organisational governance | Not applicable |
| 11 Aug 2023 | Assessment Contact - Site | – | – | Human resources | Not applicable |
| 11 Aug 2023 | Assessment Contact - Site | – | – | Feedback and complaints | Not applicable |
| 11 Aug 2023 | Assessment Contact - Site | – | – | Organisation’s service environment | Not applicable |
| 11 Aug 2023 | Assessment Contact - Site | – | – | Services and supports for daily living | Not applicable |
| 11 Aug 2023 | Assessment Contact - Site | – | – | Personal care and clinical care | Not applicable |
Accreditation & assessment timeline
15 events
- Accreditation decision
Following a site audit conducted on 18/02/2025 to 20/02/2025, the Commission made a decision on 27/03/2025 to re-accredit this service. The period of accreditation of the service will expire on 07/06/2028.
source ↗ - Site Auditsource ↗
- Site audit Performance Report
A site audit was conducted with this service on 18/02/2025 to 20/02/2025. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Assessment contact (performance assessment) – sitesource ↗
- Assessment contact Performance Report
An assessment contact was conducted with this service on 31 July 2024 to 01 August 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment Contact - Sitesource ↗
- Assessment contact Performance Report
An assessment contact was conducted with this service on 11 July 2023 to 12 July 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Accreditation decision
Following a site audit conducted on 19 April 2022 to 22 April 2022, the Commission made a decision on 07 June 2022 to re-accredit this service. The period of accreditation of the service will expire on 07 June 2025.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 19 April 2022 to 22 April 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 07 September 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 07 March 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 07 September 2021.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 07 September 2018.
source ↗ - Assessmentsource ↗
- Assessmentsource ↗
Regulatory actions
0 recorded
No regulatory actions recorded.