Baptcare Wyndham Lodge Community

active
ResidentialBaptcare LtdSite ARCH-05651Service baptcare ltd::baptcare wyndham lodge community::werribee::3030

Overview

Care typeResidential
Operational places150
RegionWerribee - South (SA2)

Location

Werribee - South (SA2)

120 Synnot Street, WERRIBEE, VIC, 3030

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 4May 2024 — 3Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 3May 2026 — 33Overall
Compliance5
Quality measures3
Residents' experience3
Staffing2
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 0% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202635332
Feb 202635332
Oct 202545432
Aug 202545433
May 202545343
Jan 202545443
Nov 202445443
Jul 202445342
May 202435332
Feb 202445532
Dec 202335332
Aug 202334332
May 202334432

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
13 Oct 2022Site AuditConsumer dignity and choiceCompliant
13 Oct 2022Site AuditOngoing assessment and planning with consumersCompliant
13 Oct 2022Site AuditPersonal care and clinical careCompliant
13 Oct 2022Site AuditServices and supports for daily livingCompliant
13 Oct 2022Site AuditOrganisation’s service environmentCompliant
13 Oct 2022Site AuditFeedback and complaintsCompliant
13 Oct 2022Site AuditHuman resourcesCompliant
13 Oct 2022Site AuditOrganisational governanceCompliant

Accreditation & assessment timeline

13 events

  1. Accreditation decision

    Following a site audit conducted on 31 August 2022 to 02 September 2022, the Commission made a decision on 13 October 2022 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 01 July 2025. The period of accreditation of the service will expire on 13 April 2026.

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  2. Accreditation decision

    Following a site audit conducted on 31 August 2022 to 02 September 2022, the Commission made a decision on 13 October 2022 to re-accredit this service. The period of accreditation of the service will expire on 13 October 2025.

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  3. Site Audit

    Prepared by M. Frost

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  4. Site audit Performance Report

    A site audit was conducted with this service on 31 August 2022 to 02 September 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  5. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 01 December 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 01 June 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 01 December 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  8. Assessment contact Performance Report

    An assessment contact was conducted with this service on 10 November 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  9. Non-compliance update

    Following an assessment contact conducted on 16 January 2020, the Commission made a decision on 17 February 2020 that the approved provider of the service is non-compliant with one requirement of the Quality Standards.

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  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 01 June 2021.

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  11. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 01 June 2018.

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  12. Assessment
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  13. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.