Baptcare Wattle Grove Community

active
ResidentialBaptcare LtdSite ARCH-05652Service baptcare ltd::baptcare wattle grove community::lalor::3075

Overview

Care typeResidential
Operational places120
RegionLalor - West (SA2)

Location

Lalor - West (SA2)

51 Pinetree Crescent, LALOR, VIC, 3075

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 3Oct 2025 — 4Feb 2026 — 4May 2026 — 33Overall
Compliance5
Quality measures1
Residents' experience3
Staffing2
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 0% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202635132
Feb 202645333
Oct 202545333
Aug 202535332
May 202545333
Jan 202545334
Nov 202445234
Jul 202445333
May 202445433
Feb 202445432
Dec 202345533
Aug 202335332
May 202335322

Compliance findings

11 recorded

DateTypeRequirementSeverityFindingStatus
03 Sept 2024Assessment contact (performance assessment) – siteOngoing assessment and planning with consumersNot applicable
03 Sept 2024Assessment contact (performance assessment) – sitePersonal care and clinical careNot applicable
03 Sept 2024Assessment contact (performance assessment) – siteFeedback and complaintsNot applicable
29 Jan 2024Site AuditConsumer dignity and choiceCompliant
29 Jan 2024Site AuditOngoing assessment and planning with consumers NotCompliant
29 Jan 2024Site AuditPersonal care and clinical care NotCompliant
29 Jan 2024Site AuditServices and supports for daily livingCompliant
29 Jan 2024Site AuditOrganisation’s service environmentCompliant
29 Jan 2024Site AuditFeedback and complaints NotCompliant
29 Jan 2024Site AuditHuman resourcesCompliant
29 Jan 2024Site AuditOrganisational governanceCompliant

Accreditation & assessment timeline

11 events

  1. Assessment contact (performance assessment) – site

    Prepared by L Glass

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  2. Assessment contact Performance Report

    An assessment contact was conducted with this service on 07 August 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  3. Accreditation decision

    Following a site audit conducted on 14 November 2023 to 16 November 2023, the Commission made a decision on 29 January 2024 to re-accredit this service. The period of accreditation of the service will expire on 17 March 2027.

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  4. Site Audit

    Prepared by Katherine Richards

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  5. Site audit Performance Report

    A site audit was conducted with this service on 14 November 2023 to 16 November 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  6. Accreditation decision

    Following a site audit conducted on 02 February 2021 to 04 February 2021, the Commission made a decision on 17 March 2021 to re-accredit this service. The period of accreditation of the service will expire on 17 March 2024.

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  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 11 September 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  8. Site audit Performance Report

    A site audit was conducted with this service on 02 February 2021 to 04 February 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  9. Assessment contact Performance Report

    An assessment contact was conducted with this service on 15 September 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  10. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 11 March 2021.

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  11. Assessment

    Following a review of an application for accreditation the Commission made a decision on 11 September 2019 to accredit the service. The service is accredited for one year until 11 September 2020.

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Regulatory actions

0 recorded

No regulatory actions recorded.