Baptcare - St Hilary's Community

active
ResidentialBaptcare LtdSite ARCH-05645Service baptcare ltd::baptcare - st hilary's community::morwell::3840

Overview

Care typeResidential
Operational places51
RegionMorwell (SA2)

Location

Morwell (SA2)

16 Elgin Street, MORWELL, VIC, 3840

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 33Overall
Compliance5
Quality measures5
Residents' experience3
Staffing1
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 0% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202635531
Feb 202645433
Oct 202545433
Aug 202545433
May 202545532
Jan 202545533
Nov 202445432
Jul 202445532
May 202445532
Feb 202445432
Dec 202335331
Aug 202335531
May 202334531

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
18 Jan 2024Site AuditConsumer dignity and choiceCompliant
18 Jan 2024Site AuditOngoing assessment and planning with consumersCompliant
18 Jan 2024Site AuditPersonal care and clinical careCompliant
18 Jan 2024Site AuditServices and supports for daily livingCompliant
18 Jan 2024Site AuditOrganisation’s service environmentCompliant
18 Jan 2024Site AuditFeedback and complaintsCompliant
18 Jan 2024Site AuditHuman resourcesCompliant
18 Jan 2024Site AuditOrganisational governanceCompliant

Accreditation & assessment timeline

12 events

  1. Accreditation decision

    Following a site audit conducted on 22 November 2023 to 24 November 2023, the Commission made a decision on 18 January 2024 to re-accredit this service. The period of accreditation of the service will expire on 26 April 2027.

    source ↗
  2. Site Audit

    Prepared by Denise McDonald

    source ↗
  3. Site audit Performance Report

    A site audit was conducted with this service on 22 November 2023 to 24 November 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  4. Accreditation decision

    Following a site audit conducted on 16 March 2021 to 17 March 2021, the Commission made a decision on 26 April 2021 to re-accredit this service. The period of accreditation of the service will expire on 26 April 2024.

    source ↗
  5. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 22 November 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  6. Site audit Performance Report

    A site audit was conducted with this service on 16 March 2021 to 17 March 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  7. Compliance monitoring update

    An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 27 May 2019 at Baptcare - St Hilary's Community to monitor the service’s progress in meeting the Accreditation Standards. The Commission found the service complies with all Accreditation Standards.

    source ↗
  8. Serious risk decision

    On 4 April 2019 a delegate of the Aged Care Quality and Safety Commissioner made a decision in relation to Baptcare - St Hilary's Community that failure to meet one expected outcome in the Accreditation Standards placed the safety, health or wellbeing of consumers of the service at serious risk. An assessment contact was conducted by the Aged Care Quality and Safety Commission on 27 May 2019 at Baptcare - St Hilary's Community to monitor the service’s progress against the Accreditation Standards. The Commission found the service complies with all Accreditation Standards. Serious risk is not an ongoing state; it is a statutory decision based on evidence at a point in time.

    source ↗
  9. Assessment

    Following an audit we decided that this home met 43 of the 44 expected outcomes of the Accreditation Standards and would be accredited for two years until 22 May 2021.

    source ↗
  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 22 May 2019.

    source ↗
  11. Assessment
    source ↗
  12. Assessment
    source ↗

Regulatory actions

0 recorded

No regulatory actions recorded.