Baptcare - Northaven Community

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ResidentialBaptcare LtdSite ARCH-05657Service baptcare ltd::baptcare - northaven community::kerang::3579

Overview

ProviderBaptcare Ltd

Care typeResidential

Operational places56

RegionKerang (SA2)

Location

Kerang (SA2)

84-86 Shadforth Street, KERANG, VIC, 3579

Star ratings

Latest — May 2026

4Overall

Compliance5

Quality measures3

Residents' experience4

Staffing3

Compared nationally

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)

Period	Overall	Compliance	Quality	Experience	Staffing
May 2026	4	5	3	4	3
Feb 2026	4	5	4	4	3
Oct 2025	4	5	3	4	3
Aug 2025	4	5	2	4	3
May 2025	4	5	3	4	2
Jan 2025	4	5	5	4	3
Nov 2024	4	5	5	4	2
Jul 2024	4	5	4	4	2
May 2024	4	5	3	4	2
Feb 2024	3	5	3	4	1
Dec 2023	4	5	5	4	2
Aug 2023	4	5	4	4	2
May 2023	4	5	5	4	2

Compliance findings

3 recorded

Date	Type	Requirement	Severity	Finding	Status
25 Oct 2023	Assessment contact (performance assessment) – site	–	–	Personal care and clinical care	Not applicable
25 Oct 2023	Assessment contact (performance assessment) – site	–	–	Services and supports for daily living	Not applicable
25 Oct 2023	Assessment contact (performance assessment) – site	–	–	Human resources	Not applicable

Accreditation & assessment timeline

10 events

Accreditation decisionJul 1, 2025
Following a site audit conducted on 28 June 2022 to 30 June 2022, the Commission made a decision on 16 August 2022 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 01 July 2025. The period of accreditation of the service will expire on 16 February 2026.
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Assessment contact (performance assessment) – siteOct 25, 2023
Prepared by S Byers
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Assessment contact Performance ReportSep 20, 2023
An assessment contact was conducted with this service on 20 September 2023 to 20 September 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
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Accreditation decisionAug 16, 2022
Following a site audit conducted on 28 June 2022 to 30 June 2022, the Commission made a decision on 16 August 2022 to re-accredit this service. The period of accreditation of the service will expire on 16 August 2025.
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Site audit Performance ReportJun 30, 2022
A site audit was conducted with this service on 28 June 2022 to 30 June 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
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Exceptional CircumstancesJun 22, 2022
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 20 January 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
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AssessmentApr 3, 2019
Following an audit we decided that this service met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 20 July 2022.
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AssessmentApr 13, 2016
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 20 July 2019.
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AssessmentApr 17, 2013
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AssessmentApr 29, 2010
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Regulatory actions

0 recorded

No regulatory actions recorded.