Baptcare - Hedley Sutton Community
activeOverview
Location
Surrey Hills (West) - Canterbury (SA2)
19 Canterbury Road, CAMBERWELL, VIC, 3124
Star ratings
Latest — May 2026
Compliance findings
11 recorded
| Date | Type | Requirement | Severity | Finding | Status |
|---|---|---|---|---|---|
| 13 Mar 2025 | Assessment contact (performance assessment) – site | – | – | Personal care and clinical care | Not Applicable |
| 13 Mar 2025 | Assessment contact (performance assessment) – site | – | – | Services and supports for daily living | Not Applicable |
| 13 Mar 2025 | Assessment contact (performance assessment) – site | – | – | Human resources | Not Applicable |
| 02 Dec 2022 | Site Audit | – | – | Consumer dignity and choice | Compliant |
| 02 Dec 2022 | Site Audit | – | – | Ongoing assessment and planning with consumers | Compliant |
| 02 Dec 2022 | Site Audit | – | – | Personal care and clinical care | Compliant |
| 02 Dec 2022 | Site Audit | – | – | Services and supports for daily living | Compliant |
| 02 Dec 2022 | Site Audit | – | – | Organisation’s service environment | Compliant |
| 02 Dec 2022 | Site Audit | – | – | Feedback and complaints | Compliant |
| 02 Dec 2022 | Site Audit | – | – | Human resources | Compliant |
| 02 Dec 2022 | Site Audit | – | – | Organisational governance | Compliant |
Accreditation & assessment timeline
11 events
- Assessment contact (performance assessment) – sitesource ↗
- Assessment contact Performance Report
An assessment contact was conducted with this service on 18/02/2025 to 18/02/2025. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Accreditation decision
Following a site audit conducted on 24 October 2022 to 27 October 2022, the Commission made a decision on 02 December 2022 to re-accredit this service. The period of accreditation of the service will expire on 02 December 2025.
source ↗ - Site Auditsource ↗
- Site audit Performance Report
A site audit was conducted with this service on 24 October 2022 to 27 October 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Accreditation decision
Following a site audit conducted on 08 October 2018 to 09 October 2018, the Commission made a decision on 01 November 2018 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 08 June 2021. The period of accreditation of the service will expire on 24 January 2023.
source ↗ - Assessment
Following an audit we decided that this service met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 24 January 2022.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 24 June 2018. This decision has been reconsidered and as a result the period of accreditation for this home will now expire on 24 January 2019. The reconsideration decision and audit report is attached.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 24 June 2018.
source ↗ - Assessmentsource ↗
- Assessmentsource ↗
Regulatory actions
0 recorded
No regulatory actions recorded.