Arcare Pimpama
activeOverview
Location
Pimpama - North (SA2)
2 Halcyon Drive, PIMPAMA, QLD, 4209
Star ratings
Latest — May 2026
Compliance findings
8 recorded
| Date | Type | Requirement | Severity | Finding | Status |
|---|---|---|---|---|---|
| 15 Mar 2024 | Site Audit | – | – | Consumer dignity and choice | Compliant |
| 15 Mar 2024 | Site Audit | – | – | Ongoing assessment and planning with consumers | Compliant |
| 15 Mar 2024 | Site Audit | – | – | Personal care and clinical care | Compliant |
| 15 Mar 2024 | Site Audit | – | – | Services and supports for daily living | Compliant |
| 15 Mar 2024 | Site Audit | – | – | Organisation’s service environment | Compliant |
| 15 Mar 2024 | Site Audit | – | – | Feedback and complaints | Compliant |
| 15 Mar 2024 | Site Audit | – | – | Human resources | Compliant |
| 15 Mar 2024 | Site Audit | – | – | Organisational governance | Compliant |
Accreditation & assessment timeline
11 events
- Accreditation decision
Following a site audit conducted on 14 February 2024 to 16 February 2024, the Commission made a decision on 15 March 2024 to re-accredit this service. The period of accreditation of the service will expire on 25 June 2027.
source ↗ - Site Auditsource ↗
- Site audit Performance Report
A site audit was conducted with this service on 14 February 2024 to 16 February 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Accreditation decision
Following a site audit conducted on 05 May 2021 to 07 May 2021, the Commission made a decision on 25 June 2021 to re-accredit this service. The period of accreditation of the service will expire on 25 June 2024.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 05 May 2021 to 07 May 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 28 August 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 28 February 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Compliance monitoring update
An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 13 August 2019 at Arcare Pimpama to monitor the service’s progress in meeting the Accreditation Standards. The Commission found the service complies with all Accreditation Standards.
source ↗ - Serious risk decision
Following a re-accreditation audit conducted on 7-9 May 2019, a delegate of the Aged Care Quality and Safety Commissioner made a decision that Arcare Pty Ltd failed to meet one expected outcome in the Accreditation Standards in relation to Arcare Pimpama. On 4 June 2019 a decision was made that failure to meet this expected outcome has placed the safety, health or wellbeing of a consumer of the service at serious risk. The Department of Health has been notified of the risk. Serious risk is not an ongoing state; it is a statutory decision based on evidence at a point in time. The Aged Care Quality and Safety Commission will continue to monitor the performance of the service including through unannounced visits.
source ↗ - Assessment
Following an audit we decided that this service met 43 of the 44 expected outcomes of the Accreditation Standards and would be accredited for one year until 28 August 2020.
source ↗ - Assessment
This is a new home and is accredited for one year until 28 August 2019. We made the decision on 28 August 2018.
source ↗
Regulatory actions
0 recorded
No regulatory actions recorded.