Arcare Parkwood

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ResidentialArcare Pty LtdSite ARCH-05602Service arcare pty ltd::arcare parkwood::parkwood::4214

Overview

Care typeResidential
Operational places91
RegionParkwood (SA2)

Location

Parkwood (SA2)

2 Woodlands Way, PARKWOOD, QLD, 4214

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 4Aug 2025 — 3Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures2
Residents' experience4
Staffing3
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645243
Feb 202645343
Oct 202545343
Aug 202535233
May 202545333
Jan 202535332
Nov 202435332
Jul 202435332
May 202435241
Feb 202435341
Dec 202335341
Aug 202335241
May 202335231

Compliance findings

10 recorded

DateTypeRequirementSeverityFindingStatus
25 June 2024Assessment contact (performance assessment) – sitePersonal care and clinical careNot applicable
25 June 2024Assessment contact (performance assessment) – siteOrganisational governanceNot applicable
24 Nov 2023Site AuditConsumer dignity and choiceCompliant
24 Nov 2023Site AuditOngoing assessment and planning with consumersCompliant
24 Nov 2023Site AuditPersonal care and clinical care NotCompliant
24 Nov 2023Site AuditServices and supports for daily livingCompliant
24 Nov 2023Site AuditOrganisation’s service environmentCompliant
24 Nov 2023Site AuditFeedback and complaintsCompliant
24 Nov 2023Site AuditHuman resourcesCompliant
24 Nov 2023Site AuditOrganisational governance NotCompliant

Accreditation & assessment timeline

10 events

  1. Assessment contact (performance assessment) – site

    Prepared by T Wurf

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  2. Assessment contact Performance Report

    An assessment contact was conducted with this service on 21/05/2024 to 21/05/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  3. Accreditation decision

    Following a site audit conducted on 11 October 2023 to 13 October 2023, the Commission made a decision on 24 November 2023 to re-accredit this service. The period of accreditation of the service will expire on 25 February 2027.

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  4. Site Audit

    Prepared by P. Wallner

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  5. Site audit Performance Report

    A site audit was conducted with this service on 11 October 2023 to 13 October 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  6. Accreditation decision

    Following a site audit conducted on 19 January 2021 to 21 January 2021, the Commission made a decision on 25 February 2021 to re-accredit this service. The period of accreditation of the service will expire on 25 February 2024.

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  7. Site audit Performance Report

    A site audit was conducted with this service on 19 January 2021 to 21 January 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  8. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 21 April 2021.

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  9. Compliance update

    Following an assessment contact conducted on 22 January 2020, the Commission made a decision that improvements have been made to the service to ensure that the Aged Care Quality Standards are complied with.

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  10. Assessment

    Following a review of an application for accreditation the Commission made a decision on 21 October 2019 to accredit the service. The service is accredited for one year until 21 October 2020.

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Regulatory actions

0 recorded

No regulatory actions recorded.