Arcare Parkview Malvern East

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ResidentialArcare Pty LtdSite ARCH-05599Service arcare pty ltd::arcare parkview malvern east::malvern east::3145

Overview

Care typeResidential
Operational places67
RegionMalvern East (SA2)

Location

Malvern East (SA2)

1287-1291 Dandenong Road, MALVERN EAST, VIC, 3145

Star ratings

Latest — May 2026

May 2023 — 4Aug 2023 — 4Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 3Jan 2025 — 4May 2025 — 4Aug 2025 — 3Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures2
Residents' experience4
Staffing3
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645243
Feb 202645243
Oct 202545343
Aug 202535233
May 202545333
Jan 202545333
Nov 202435232
Jul 202445342
May 202445342
Feb 202445342
Dec 202345342
Aug 202345432
May 202345532

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
15 Dec 2023Site AuditConsumer dignity and choiceCompliant
15 Dec 2023Site AuditOngoing assessment and planning with consumersCompliant
15 Dec 2023Site AuditPersonal care and clinical careCompliant
15 Dec 2023Site AuditServices and supports for daily livingCompliant
15 Dec 2023Site AuditOrganisation’s service environmentCompliant
15 Dec 2023Site AuditFeedback and complaintsCompliant
15 Dec 2023Site AuditHuman resourcesCompliant
15 Dec 2023Site AuditOrganisational governanceCompliant

Accreditation & assessment timeline

8 events

  1. Accreditation decision

    Following a site audit conducted on 15 November 2023 to 17 November 2023, the Commission made a decision on 15 December 2023 to re-accredit this service. The period of accreditation of the service will expire on 23 March 2027.

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  2. Site Audit

    Prepared by Denise McDonald

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  3. Site audit Performance Report

    A site audit was conducted with this service on 15 November 2023 to 17 November 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Accreditation decision

    Following a site audit conducted on 02 February 2021 to 03 February 2021, the Commission made a decision on 23 March 2021 to re-accredit this service. The period of accreditation of the service will expire on 23 March 2024.

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  5. Site audit Performance Report

    A site audit was conducted with this service on 02 February 2021 to 03 February 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 28 April 2021.

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  7. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 28 October 2020.

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  8. Assessment

    This is a new home and is accredited for one year until 28 October 2017. We made the decision on 28 October 2016.

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Regulatory actions

0 recorded

No regulatory actions recorded.