CareGraph

Arcare North Shore

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ResidentialArcare Pty LtdSite ARCH-05597Service arcare pty ltd::arcare north shore::burdell::4818

Overview

ProviderArcare Pty Ltd
Care typeResidential
Operational places90
RegionBurdell - Mount Low (SA2)

Location

Burdell - Mount Low (SA2)

77 Main Street, BURDELL, QLD, 4818

Star ratings

Latest — May 2026

May 2023 — 4Aug 2023 — 4Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 3May 2025 — 3Aug 2025 — 3Oct 2025 — 3Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures1
Residents' experience4
Staffing3
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645143
Feb 202645343
Oct 202535233
Aug 202535233
May 202535332
Jan 202535233
Nov 202445343
Jul 202445342
May 202445441
Feb 202445242
Dec 202345452
Aug 202345352
May 202345351

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
04 July 2024Site Audit––Consumer dignity and choiceCompliant
04 July 2024Site Audit––Ongoing assessment and planning with consumersCompliant
04 July 2024Site Audit––Personal care and clinical careCompliant
04 July 2024Site Audit––Services and supports for daily livingCompliant
04 July 2024Site Audit––Organisation’s service environmentCompliant
04 July 2024Site Audit––Feedback and complaintsCompliant
04 July 2024Site Audit––Human resourcesCompliant
04 July 2024Site Audit––Organisational governanceCompliant

Accreditation & assessment timeline

8 events

  1. Accreditation decision

    Following a site audit conducted on 04/06/2024 to 06/06/2024, the Commission made a decision on 04/07/2024 to re-accredit this service. The period of accreditation of the service will expire on 17/09/2027

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  2. Site Audit

    Prepared by Peter Wallner

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  3. Site audit Performance Report

    A site audit was conducted with this service on 04 June 2024 to 06 June 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Accreditation decision

    Following a site audit conducted on 17 August 2021 to 19 August 2021, the Commission made a decision on 17 September 2021 to re-accredit this service. The period of accreditation of the service will expire on 17 September 2024.

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  5. Site audit Performance Report

    A site audit was conducted with this service on 17 August 2021 to 19 August 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 30 November 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 30 May 2021.

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  8. Assessment

    This is a new home and is accredited for one year until 30 May 2018. We made the decision on 30 May 2017.

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Regulatory actions

0 recorded

No regulatory actions recorded.