Arcare North Lakes

active
ResidentialArcare Pty LtdSite ARCH-05620Service arcare pty ltd::arcare north lakes::north lakes::4509

Overview

Care typeResidential
Operational places136
RegionNorth Lakes (SA2)

Location

North Lakes (SA2)

60 ENDEAVOUR Boulevard, NORTH LAKES, QLD, 4509

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 3Jan 2025 — 3May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures1
Residents' experience4
Staffing3
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645143
Feb 202645343
Oct 202545333
Aug 202545333
May 202545333
Jan 202535233
Nov 202435233
Jul 202445342
May 202445542
Feb 202445242
Dec 202345442
Aug 202335332
May 202335531

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
23 Aug 2024Site AuditConsumer dignity and choiceCompliant
23 Aug 2024Site AuditOngoing assessment and planning with consumersCompliant
23 Aug 2024Site AuditPersonal care and clinical careCompliant
23 Aug 2024Site AuditServices and supports for daily livingCompliant
23 Aug 2024Site AuditOrganisation’s service environmentCompliant
23 Aug 2024Site AuditFeedback and complaintsCompliant
23 Aug 2024Site AuditHuman resourcesCompliant
23 Aug 2024Site AuditOrganisational governanceCompliant

Accreditation & assessment timeline

11 events

  1. Accreditation decision

    Following a site audit conducted on 24 July 2024 to 26 July 2024, the Commission made a decision on 23 August 2024 to re-accredit this service. The period of accreditation of the service will expire on 08 November 2027.

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  2. Site Audit

    Prepared by Dean Saunders

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  3. Site audit Performance Report

    A site audit was conducted with this service on 24/07/2024 to 26/07/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Assessment contact Performance Report

    An assessment contact was conducted with this service on 31 January 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  5. Accreditation decision

    Following a site audit conducted on 05 October 2021 to 08 October 2021, the Commission made a decision on 08 November 2021 to re-accredit this service. The period of accreditation of the service will expire on 08 November 2024.

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  6. Site audit Performance Report

    A site audit was conducted with this service on 05 October 2021 to 08 October 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 30 January 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  8. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 30 July 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  9. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 30 January 2021.

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  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 30 January 2018.

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  11. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.