CareGraph

Arcare Helensvale

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ResidentialArcare Pty LtdSite ARCH-05573Service arcare pty ltd::arcare helensvale::helensvale::4212

Overview

ProviderArcare Pty Ltd
Care typeResidential
Operational places72
RegionHelensvale (SA2)

Location

Helensvale (SA2)

103 Lindfield Road, HELENSVALE, QLD, 4212

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 4Feb 2024 — 3May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures5
Residents' experience4
Staffing3
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645543
Feb 202645443
Oct 202545343
Aug 202545443
May 202545543
Jan 202545443
Nov 202445243
Jul 202445342
May 202445535
Feb 202435331
Dec 202345532
Aug 202335331
May 202335531

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
09 Jan 2023Site Audit––Consumer dignity and choiceCompliant
09 Jan 2023Site Audit––Ongoing assessment and planning with consumersCompliant
09 Jan 2023Site Audit––Personal care and clinical careCompliant
09 Jan 2023Site Audit––Services and supports for daily livingCompliant
09 Jan 2023Site Audit––Organisation’s service environmentCompliant
09 Jan 2023Site Audit––Feedback and complaintsCompliant
09 Jan 2023Site Audit––Human resourcesCompliant
09 Jan 2023Site Audit––Organisational governanceCompliant

Accreditation & assessment timeline

7 events

  1. Accreditation decision

    Following a site audit conducted on 01 November 2022 to 03 November 2022, the Commission made a decision on 09 January 2023 to re-accredit this service. The period of accreditation of the service will expire on 19 March 2026.

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  2. Site Audit

    Prepared by James Howard

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  3. Site audit Performance Report

    A site audit was conducted with this service on 01 November 2022 to 03 November 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Assessment

    Following a site audit the Commission made a decision on 24 December 2019 that this service met all of the Aged Care Quality Standards. The service is re-accredited for three years until 19 March 2023.

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  5. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 19 March 2020.

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  6. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 19 March 2017.

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  7. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.