CareGraph

Arcare Helensvale St James

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ResidentialArcare Pty LtdSite ARCH-05622Service arcare pty ltd::arcare helensvale st james::helensvale::4212

Overview

ProviderArcare Pty Ltd
Care typeResidential
Operational places70
RegionHelensvale (SA2)

Location

Helensvale (SA2)

40-44 Helensvale Road, HELENSVALE, QLD, 4212

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 4Feb 2024 — 3May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 3May 2026 — 33Overall
Compliance5
Quality measures3
Residents' experience2
Staffing3
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 0% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202635323
Feb 202635423
Oct 202544343
Aug 202544443
May 202544343
Jan 202544343
Nov 202444442
Jul 202444442
May 202444542
Feb 202434342
Dec 202344542
Aug 202333442
May 202333442

Compliance findings

2 recorded

DateTypeRequirementSeverityFindingStatus
20 Dec 2022Assessment Contact - Desk––Ongoing assessment and planning with consumersNot applicable
20 Dec 2022Assessment Contact - Desk––Human resourcesNot applicable

Accreditation & assessment timeline

10 events

  1. Accreditation decision

    Following a site audit conducted on 07 June 2022 to 09 June 2022, the Commission made a decision on 13 July 2022 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 26 June 2025. The period of accreditation of the service will expire on 13 January 2026.

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  2. Assessment Contact - Desk

    Prepared by E. Blance

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  3. Assessment contact Performance Report

    An assessment contact was conducted with this service on 02 December 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  4. Accreditation decision

    Following a site audit conducted on 07 June 2022 to 09 June 2022, the Commission made a decision on 13 July 2022 to re-accredit this service. The period of accreditation of the service will expire on 13 July 2025.

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  5. Site audit Performance Report

    A site audit was conducted with this service on 07 June 2022 to 09 June 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 29 March 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 29 September 2021.

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  8. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 29 September 2018.

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  9. Assessment
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  10. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.