Arcare Cheltenham
activeOverview
Location
Highett (East) - Cheltenham (SA2)
161A Centre Dandenong Road, CHELTENHAM, VIC, 3192
Star ratings
Latest — May 2026
Compliance findings
8 recorded
| Date | Type | Requirement | Severity | Finding | Status |
|---|---|---|---|---|---|
| 11 May 2023 | Site Audit | – | – | Consumer dignity and choice | Compliant |
| 11 May 2023 | Site Audit | – | – | Ongoing assessment and planning with consumers | Compliant |
| 11 May 2023 | Site Audit | – | – | Personal care and clinical care | Compliant |
| 11 May 2023 | Site Audit | – | – | Services and supports for daily living | Compliant |
| 11 May 2023 | Site Audit | – | – | Organisation’s service environment | Compliant |
| 11 May 2023 | Site Audit | – | – | Feedback and complaints | Compliant |
| 11 May 2023 | Site Audit | – | – | Human resources | Compliant |
| 11 May 2023 | Site Audit | – | – | Organisational governance | Compliant |
Accreditation & assessment timeline
10 events
- Accreditation decision
Following a site audit conducted on 21 March 2023 to 23 March 2023, the Commission made a decision on 11 May 2023 to re-accredit this service. The period of accreditation of the service will expire on 11 May 2026.
source ↗ - Site Auditsource ↗
- Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 06 November 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 21 March 2023 to 23 March 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 06 May 2023 The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Accreditation decision
Following a site audit conducted on 07 August 2018 to 08 August 2018, the Commission made a decision on 19 September 2018 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 05 April 2021. The period of accreditation of the service will expire on 06 November 2022.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 06 November 2021.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 06 November 2018.
source ↗ - Assessmentsource ↗
- Assessmentsource ↗
Regulatory actions
0 recorded
No regulatory actions recorded.