CareGraph

Arcare Castlemaine

active
ResidentialArcare Pty LtdSite ARCH-05594Service arcare pty ltd::arcare castlemaine::mckenzie hill::3451

Overview

ProviderArcare Pty Ltd
Care typeResidential
Operational places93
RegionCastlemaine (SA2)

Location

Castlemaine (SA2)

25 Maldon Road, MCKENZIE HILL, VIC, 3451

Star ratings

Latest — May 2026

Aug 2023 — 4Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 3Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience4
Staffing3
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645343
Feb 202645433
Oct 202545333
Aug 202545333
May 202545443
Jan 202544543
Nov 202444542
Jul 202434342
May 202444543
Feb 202444443
Dec 202344445
Aug 202344545
May 2023–44––

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
08 Dec 2022Site Audit––Consumer dignity and choiceCompliant
08 Dec 2022Site Audit––Ongoing assessment and planning with consumersCompliant
08 Dec 2022Site Audit––Personal care and clinical careCompliant
08 Dec 2022Site Audit––Services and supports for daily livingCompliant
08 Dec 2022Site Audit––Organisation’s service environmentCompliant
08 Dec 2022Site Audit––Feedback and complaintsCompliant
08 Dec 2022Site Audit––Human resourcesCompliant
08 Dec 2022Site Audit––Organisational governanceCompliant

Accreditation & assessment timeline

4 events

  1. Accreditation decision

    Following a site audit conducted on 08 November 2022 to 10 November 2022, the Commission made a decision on 08 December 2022 to re-accredit this service. The period of accreditation of the service will expire on 15 February 2026.

    source ↗
  2. Site Audit

    Prepared by V Stephens

    source ↗
  3. Site audit Performance Report

    A site audit was conducted with this service on 08 November 2022 to 10 November 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  4. Accreditation decision

    Following an application for accreditation, the Commission made a decision on 15 February 2022 to accredit this commencing service. The period of accreditation of the service will expire on 15 February 2023.

    source ↗

Regulatory actions

0 recorded

No regulatory actions recorded.