Arcare Burnside

active
ResidentialArcare Pty LtdSite ARCH-05619Service arcare pty ltd::arcare burnside::burnside::3023

Overview

Care typeResidential
Operational places88
RegionBurnside (SA2)

Location

Burnside (SA2)

2 Nicol Avenue, BURNSIDE, VIC, 3023

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience3
Staffing3
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645333
Feb 202645333
Oct 202545333
Aug 202545333
May 202545343
Jan 202545343
Nov 202445343
Jul 202445342
May 202435332
Feb 202435332
Dec 202335332
Aug 202335332
May 202335332

Compliance findings

2 recorded

DateTypeRequirementSeverityFindingStatus
21 Nov 2023Assessment contact (performance assessment) – sitePersonal care and clinical careNot applicable
21 Nov 2023Assessment contact (performance assessment) – siteHuman resourcesNot applicable

Accreditation & assessment timeline

16 events

  1. Accreditation decision

    Following a site audit conducted on 27 July 2022 to 29 July 2022, the Commission made a decision on 05 September 2022 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 23 July 2025. The period of accreditation of the service will expire 05 March 2026.

    source ↗
  2. Assessment contact (performance assessment) – site

    Prepared by M Nicholas

    source ↗
  3. Assessment contact Performance Report

    An assessment contact was conducted with this service on 06 October 2023 to 06 October 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  4. Accreditation decision

    Following a site audit conducted on 27 July 2022 to 29 July 2022, the Commission made a decision on 05 September 2022 to re-accredit this service. The period of accreditation of the service will expire on 05 September 2025.

    source ↗
  5. Site audit Performance Report

    A site audit was conducted with this service on 27 July 2022 to 29 July 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 31 November 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 31 May 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  8. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 30 November 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  9. Assessment contact Performance Report

    An assessment contact was conducted with this service on 05 November 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  10. Compliance update

    Following an assessment contact conducted on 23 June 2020, the Commission made a decision that improvements have been made to the service to ensure that the Aged Care Quality Standards are complied with.

    source ↗
  11. Non-compliance update

    Following an assessment contact conducted on 06 February 2020, the Commission made a decision on 05 March 2020 that the approved provider of the service is non-compliant with two requirements of the Quality Standards.

    source ↗
  12. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 31 May 2021.

    source ↗
  13. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 31 May 2018.

    source ↗
  14. Assessment
    source ↗
  15. Assessment
    source ↗
  16. Assessment
    source ↗

Regulatory actions

0 recorded

No regulatory actions recorded.