Anglicare Marcus Loane House

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ResidentialAnglican Community ServicesSite ARCH-03896Service anglican community services::anglicare marcus loane house::warriewood::2102

Overview

Care typeResidential
Operational places119
RegionMona Vale - Warriewood (North) (SA2)

Location

Mona Vale - Warriewood (North) (SA2)

6-14 Macpherson Street, WARRIEWOOD, NSW, 2102

Star ratings

Latest — May 2026

Feb 2024 — 4May 2024 — 3Jul 2024 — 3Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience4
Staffing3
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (10 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645343
Feb 202645343
Oct 202544353
Aug 202544353
May 202544353
Jan 202544452
Nov 202444252
Jul 202434342
May 202434342
Feb 202444442

Compliance findings

11 recorded

DateTypeRequirementSeverityFindingStatus
27 Nov 2024Assessment contact (performance assessment) – siteOngoing assessment and planning with consumersNot Applicable
27 Nov 2024Assessment contact (performance assessment) – sitePersonal care and clinical careNot Applicable
27 Nov 2024Assessment contact (performance assessment) – siteHuman resourcesNot Applicable
02 Mar 2023Site AuditConsumer dignity and choiceCompliant
02 Mar 2023Site AuditOngoing assessment and planning with consumersCompliant
02 Mar 2023Site AuditPersonal care and clinical careCompliant
02 Mar 2023Site AuditServices and supports for daily livingCompliant
02 Mar 2023Site AuditOrganisation’s service environmentCompliant
02 Mar 2023Site AuditFeedback and complaintsCompliant
02 Mar 2023Site AuditHuman resourcesCompliant
02 Mar 2023Site AuditOrganisational governanceCompliant

Accreditation & assessment timeline

14 events

  1. Assessment contact (performance assessment) – site

    Prepared by Katrina Platt

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  2. Assessment contact Performance Report

    An assessment contact was conducted with this service on 16 October 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  3. Accreditation decision

    Following a site audit conducted on 30 January 2023 to 01 February 2023, the Commission made a decision on 02 March 2023 to re-accredit this service. The period of accreditation of the service will expire on 02 March 2026.

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  4. Site Audit

    Prepared by Denise McDonald

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  5. Site audit Performance Report

    A site audit was conducted with this service on 30 January 2023 to 01 February 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 20 July 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Accreditation decision

    Following a site audit conducted on 13 April 2021 to 15 April 2021, the Commission made a decision on 19 May 2021 to re-accredit this service. The period of accreditation of the service will expire on 20 January 2023.

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  8. Site audit Performance Report

    A site audit was conducted with this service on 13 April 2021 to 15 April 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  9. Assessment contact Performance Report

    An assessment contact was conducted with this service on 27 January 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  10. Assessment contact Performance Report

    An assessment contact was conducted with this service on 21 July 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  11. Accreditation decision

    Following a site audit conducted on 3 to 6 December 2019, the Commission made a decision on 18 January 2020 to re-accredit this service. The period of accreditation of the service will expire on 20 July 2021. The Performance Report is attached.

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  12. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 20 January 2020.

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  13. Assessment
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  14. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.