Benetas St Paul's Terrace
activeOverview
Location
Frankston (SA2)
2 b Towerhill Road, FRANKSTON, VIC, 3199
Star ratings
Latest — May 2026
Compliance findings
9 recorded
| Date | Type | Requirement | Severity | Finding | Status |
|---|---|---|---|---|---|
| 14 Apr 2025 | Site Audit | – | – | Consumer dignity and choice | Compliant |
| 14 Apr 2025 | Site Audit | – | – | Ongoing assessment and planning with consumers | Compliant |
| 14 Apr 2025 | Site Audit | – | – | Personal care and clinical care | Compliant |
| 14 Apr 2025 | Site Audit | – | – | Services and supports for daily living | Compliant |
| 14 Apr 2025 | Site Audit | – | – | Organisation’s service environment | Compliant |
| 14 Apr 2025 | Site Audit | – | – | Feedback and complaints | Compliant |
| 14 Apr 2025 | Site Audit | – | – | Human resources | Compliant |
| 14 Apr 2025 | Site Audit | – | – | Organisational governance | Compliant |
| 29 Feb 2024 | Assessment contact (performance assessment) – site | – | – | Organisational governance | Not applicable |
Accreditation & assessment timeline
14 events
- Accreditation decision
Following a site audit conducted on 04/03/2025 to 06/03/2025, the Commission made a decision on 14/04/2025 to re-accredit this service. The period of accreditation of the service will expire on 17/06/2028.
source ↗ - Site Auditsource ↗
- Site audit Performance Report
A site audit was conducted with this service on 04/03/2025 to 06/03/2025. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Assessment contact (performance assessment) – sitesource ↗
- Assessment contact Performance Report
An assessment contact was conducted with this service on 08 February 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Accreditation decision
Following a site audit conducted on 17 May 2022 to 20 May 2022, the Commission made a decision on 17 June 2022 to re-accredit this service. The period of accreditation of the service will expire on 17 June 2025.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 17 May 2022 to 20 May 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 18 October 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 18 April 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Serious risk decision
On 4 October 2018 a delegate of the CEO of the Australian Aged Care Quality Agency made a decision that Anglican Aged Care Services Group's failure to meet one of the expected outcomes in the Accreditation Standards in relation to Benetas St Paul's Terrace has placed the safety, health or wellbeing of a care recipient of the service at serious risk. An assessment contact was conducted by the Quality Agency on 14 November 2018 at Benetas St Paul's Terrace to monitor the service’s progress. The Quality Agency found the service complies with all Accreditation Standards. Serious risk is not an ongoing state; it is a statutory decision based on evidence at a point in time. The Aged Care Quality and Safety Commission will continue to monitor the performance of the service including through unannounced visits.
source ↗ - Assessment
Following an audit we decided that this home met 43 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 18 October 2021.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 18 October 2018.
source ↗ - Assessmentsource ↗
- Assessmentsource ↗
Regulatory actions
0 recorded
No regulatory actions recorded.