Benetas Dalkeith Gardens

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ResidentialAnglican Aged Care Services GroupSite ARCH-04624Service anglican aged care services group::benetas dalkeith gardens::traralgon::3844

Overview

Care typeResidential
Operational places112
RegionTraralgon - West (SA2)

Location

Traralgon - West (SA2)

49-53 Hazelwood Road, TRARALGON, VIC, 3844

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 4Feb 2024 — 3May 2024 — 4Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 4Aug 2025 — 3Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures2
Residents' experience4
Staffing2
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645242
Feb 202645443
Oct 202545343
Aug 202534342
May 202544543
Jan 202534532
Nov 202434433
Jul 202434432
May 202444542
Feb 202434541
Dec 202344543
Aug 202333442
May 202333342

Compliance findings

10 recorded

DateTypeRequirementSeverityFindingStatus
15 May 2025Site AuditConsumer dignity and choiceCompliant
15 May 2025Site AuditOngoing assessment and planning with consumersCompliant
15 May 2025Site AuditPersonal care and clinical careCompliant
15 May 2025Site AuditServices and supports for daily livingCompliant
15 May 2025Site AuditOrganisation’s service environmentCompliant
15 May 2025Site AuditFeedback and complaintsCompliant
15 May 2025Site AuditHuman resourcesCompliant
15 May 2025Site AuditOrganisational governanceCompliant
30 May 2023Assessment Contact - SiteServices and supports for daily livingNot applicable
30 May 2023Assessment Contact - SiteHuman resourcesNot applicable

Accreditation & assessment timeline

13 events

  1. Accreditation decision

    Following a site audit conducted on 08/04/2025 to 10/04/2025, the Commission made a decision on 19/05/2025 to re-accredit this service. The period of accreditation of the service will expire on 29/06/2028.

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  2. Site Audit

    Prepared by Julia Durston

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  3. Site audit Performance Report

    A site audit was conducted with this service on 08/04/2025 to 10/04/2025. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Assessment Contact - Site

    Prepared by S Byers

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  5. Assessment contact Performance Report

    An assessment contact was conducted with this service on 08 May 2023 to 09 May 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  6. Accreditation decision

    Following a site audit conducted on 10 May 2022 to 13 May 2022, the Commission made a decision on 29 June 2022 to re-accredit this service. The period of accreditation of the service will expire on 29 June 2025.

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  7. Site audit Performance Report

    A site audit was conducted with this service on 10 May 2022 to 13 May 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  8. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 18 October 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  9. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 18 April 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 18 October 2021.

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  11. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 18 October 2018.

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  12. Assessment
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  13. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.