Sapphire Coast Community Aged Care Ltd

Registered (applied for renewal)Registered 01 Nov 2025 → 28 May 2026

• Category 1 - Home and community services

  MealsHome maintenance and repairsTransportDomestic assistance

• Category 2 - Assistive technology and home modifications

  Home adjustmentsEquipment and products

• Category 3 - Advisory and support services

  Hoarding and squalor assistanceSocial support and community engagement

• Category 4 - Personal care and care support in the home or community (including respite)

  Restorative care managementHome or community general respiteAllied health and therapyCommunity cottage respitePersonal careCare managementTherapeutic services for independent livingNutrition

• Category 5 - Nursing and transition care

  Nursing care

• Category 6 - Residential care (including respite)

  Residential everyday livingResidential accommodationResidential non-clinical careResidential clinical care

No findings recorded.

1. Accreditation decisionJan 5, 2023

   Hillgrove House

   Following a site audit conducted on 29 November 2022 to 01 December 2022, the Commission made a decision on 05 January 2023 to re-accredit this service. The period of accreditation of the service will expire on 05 January 2026.

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2. Exceptional CircumstancesDec 14, 2022

   Hillgrove House

   During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 6 July 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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3. Site audit Performance ReportDec 1, 2022

   Hillgrove House

   A site audit was conducted with this service on 29 November 2022 to 01 December 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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4. Exceptional CircumstancesJun 21, 2022

   Hillgrove House

   During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 06 January 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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5. Exceptional CircumstancesDec 2, 2021

   Hillgrove House

   During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 06 July 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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6. Compliance monitoring updateFeb 7, 2019

   Hillgrove House

   An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 7 February 2019 to monitor the service’s progress in meeting the Accreditation Standards. The Commission found the service complies with all Accreditation Standards.

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7. AssessmentNov 8, 2018

   Hillgrove House

   Following an audit we decided that this home met 43 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 06 January 2022.

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8. AssessmentFeb 11, 2015

   Hillgrove House

   Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 06 May 2018. This decision has been reconsidered and as a result the period of accreditation for this home will now expire on 06 January 2019. The reconsideration decision and audit report is attached.

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9. AssessmentFeb 11, 2015

   Hillgrove House

   Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 06 May 2018.

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10. AssessmentFeb 15, 2012

    Hillgrove House

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11. AssessmentFeb 18, 2009

    Hillgrove House

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No regulatory actions recorded.